ARAB CALL CENTER AGENT (Facility - Maintenance Management Industry)

Overview

Job Summary

Key Responsibilities

• Receive and handle incoming calls related to maintenance requests and service inquiries.
• Register, log, and track maintenance complaints and work orders.
• Coordinate with maintenance technicians and supervisors regarding service schedules.
• Follow up with customers to ensure maintenance issues are resolved satisfactorily.
• Maintain accurate records of customer interactions and service requests.
• Respond to emails, WhatsApp messages, and other communication channels professionally.
• Escalate urgent maintenance issues to the concerned department.
• Prepare daily and weekly reports on maintenance requests and completed jobs.
• Ensure high standards of customer satisfaction and service quality.

Requirements

• Female Arabic national or Arabic-speaking candidate.
• Minimum **2–5 years of experience** in a call center, customer service, or maintenance coordination role.
• Experience in property management, facilities management, or maintenance services is preferred.
• Excellent communication skills in **Arabic and English** (spoken and written).
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Strong organizational and multitasking skills.
• Ability to work under pressure and handle customer complaints professionally.
• Knowledge of maintenance operations and service coordination is an advantage.

Preferred Skills

• Customer service excellence.
• Problem-solving and conflict resolution.
• Strong telephone etiquette.
• Time management and attention to detail.
• Experience with CRM or maintenance management systems.

Benefits

• Competitive salary package.
• Company visa and medical insurance.
• Annual leave as per UAE Labour Law.
• Professional and supportive working environment.
• Career growth opportunities.
• Interested candidates are invited to submit their updated CV mentioning "Call Center Agent – Maintenance Department" in the subject line
• Pay: Up to AED4,500.00 per month

Application Question(S)

• What is your nationality?*__*
• Do you agree with the offered salary?*_*