Application Support Developer
Role Overview
The Application Support Developer is part of Fidelity Clearing Canada's technology team in a technical support and development role.
The role maintains production applications, responds to incidents, supports releases and enhancements, and develops application solutions for internal and external clients.
Key Skills for This Role
Full Job Posting
Role overview
The Application Support Developer is part of Fidelity Clearing Canada's technology team in a technical support and development role.
The role maintains production applications, responds to incidents, supports releases and enhancements, and develops application solutions for internal and external clients.
Work arrangement
- The role is performed on a 100% remote schedule as part of Fidelity's dynamic working arrangement.
- Current work authorization for Canada is required.
Application support
- Respond to technical problems requiring immediate solutions and manage client incident ticket queues.
- Provide technical support to internal teams and external clients when required.
- Update technical documents and procedures to reflect the current state.
- Support application deployments and assist with systems integration.
- Collaborate with the offshore Application Development Support Team.
- Support enhancements and maintenance fixes across FCC, FIL, FIC, and vendor systems.
- Follow technology policies, minimize risks, and adhere to change management practices.
Defect remediation and service
- Remediate defects based on business and client priorities to address service disruptions, incidents, and problems.
- Deliver quality customer service and take ownership of resolving customer problems promptly.
Risk management
- Identify risks and notify the direct report of concerns within the role's purview.
- Recommend best business practices and proactively escalate issues to the direct report.
Required qualifications
- College degree or equivalent work experience.
- 3–5 years of experience in development and application support.
- Experience building enterprise workflows with Appian.
- Strong knowledge of Appian objects, including records, sites, actions, expression rules, interfaces, process models, integrations, data stores, and groups.
- Mandatory knowledge of Unix/Linux operating systems and Unix scripting.
- Experience with Waterfall and Agile methodologies, Ctrl-M, Java Spring Boot, REST APIs, JIRA, and Confluence.
- At least 3 years of experience with SQL, Java, Power BI, Talend, ETL, and data warehousing.
- Strong troubleshooting, problem-solving, analytical, and communication skills.
Additional qualifications
- Experience with Salesforce, Dataphile, HTML, responsive design, cloud implementations, SFTP, or AWS is an asset.
- Ability to work independently in a team environment and adapt quickly to new technologies.
Compensation
- The annual base salary range is $111,000–$129,000 based on experience and qualifications.
- Total rewards include a discretionary performance bonus and an RRSP contribution after six months of employment.
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