Social Media Community Manager

Role overview

Work arrangement

• The role follows a flexible hybrid schedule.
• The work location is 483 Bay Street in Toronto until approximately late 2026, then the new Mississauga office at 3 Robert Speck Parkway.

Responsibilities

• Lead the organic social media program alongside other community managers.
• Use data and social monitoring to understand audiences and what motivates them.
• Develop and execute consistent content strategies across internal and external social platforms.
• Collaborate with colleagues and external partners on priorities such as products, webcasts, and podcasts.
• Develop community engagement strategies, support community projects, and strengthen community, culture, and customer trust.
• Lead employee advocacy and develop shareable content for employees.

Qualifications

• At least five years of social media experience.
• Experience with Sprinklr, Seismic Social, and Adobe Express.
• Experience managing enterprise channels including YouTube, LinkedIn, Instagram, Facebook, Reddit, and TikTok.
• Strong content generation skills, including video editing and copywriting.
• University degree in a related field is preferred, or equivalent work experience.
• Investment-industry experience is a nice to have.
• Familiarity with AI tools and their application in social media content creation.
• Strong project management, organizational, written and verbal communication, client-service, and collaboration skills.
• Current work authorization for Canada is required.

Compensation

• Total annual cash compensation, including base salary and target bonus, ranges from $94,000 to $117,000 based on experience and qualifications.
• After six months of employment, Fidelity contributes to an RRSP without requiring employee matching.

Benefits and support

• Benefits include employer-paid health premiums, mental health coverage, parental leave top-up, home office equipment support, paid volunteer days, and professional development opportunities.