Application Support Analyst - Information Technologies
Role Overview
Two full-time limited-term Application Support Analyst positions are available for approximately 24 months.
The role is in the Application Web Services group, supporting onboarding and ongoing maintenance of University software.
The group supports web applications, scheduling systems, sensor systems, and other hosted software and platforms.
Key Skills for This Role
Full Job Posting
Role overview
Two full-time limited-term Application Support Analyst positions are available for approximately 24 months.
The role is in the Application Web Services group, supporting onboarding and ongoing maintenance of University software.
The group supports web applications, scheduling systems, sensor systems, and other hosted software and platforms.
Key responsibilities
- Review systems for needed updates, patches, or changes to resolve vulnerabilities or unsupported versions.
- Coordinate with IT teams, vendors, and system owners to select update approaches; plan, execute, and test updates.
- Develop tools, standards, and processes to make updates more efficient and consistent.
- Develop template strategies where possible and plan and execute quality control reviews.
- Manage risk and issue logs, review open items periodically, and escalate overdue risks or issues.
Qualifications
- Completed post-secondary degree in Computer Science or a related field and 3–5 years of relevant experience.
- Proven experience with COTS software and vendors; proficient in problem solving and troubleshooting.
- Experience with Windows Server and RHEL, and with Apache and IIS.
- Knowledge of networking, firewalls, proxies, certificates, and SSL.
- Software development, ServiceNow, ITIL, scripting, and Active Directory, Entra, or Microsoft 365 interface-services knowledge are assets.
- Strong communication, interpersonal, analytical, critical-thinking, collaboration, and customer-service skills; able to learn new technologies quickly.
Employment term
- Full-time limited-term appointment for approximately 24 months.
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