Alibaba Cloud Intelligence-Technical Account Manager-US (Sunnyvale)

Job Description

Position Requirement

• Over 5 year of experience in solution design, architecture, backend development, delivery, or operations for large-scale internet applications or enterprise-level systems in industries such as internet or finance
• Possesses a technical background with hands-on experience in developing or operating large-scale applications based on cloud products
• Possesses technical understanding and hands-on experience in one or more domains including cloud-native technologies, big data, databases, networking, and middleware.
• Masters the underlying architecture of core products within the supported business lines.
• Proficient in the specialized technical competencies required by the supported business lines.
• Understands cross-product system architectures and is capable of performing solution design or troubleshooting based on this expertise.
• Accurately identifies and categorizes customers and key stakeholders, establishing tailored response strategies for different customer segments.
• Creates a constructive communication atmosphere, focuses on key discussion points, listens effectively, and articulates messages clearly.
• Demonstrates strong service orientation—commits to fully resolving customer issues from start to finish and ensures high customer satisfaction.
• In specific domains, capable of engaging in prepared, professional communication with senior-level client executives.
• Possesses operations technology management capabilities, capable of conducting comprehensive reviews of customer business architectures and providing cloud best-practice recommendations.
• Acts as the primary owner for customer technical projects, including operational assurance, technical transformation, and stack migration initiatives.
• Assists customers in resolving complex technical issues and demonstrates strong capability to drive technical execution on the customer side.
• Exhibits systematic and holistic solution design and architecture skills, able to deliver reliable solutions in complex technical environments.
• Capable of decomposing complex technical challenges into manageable components, formulating integrated technical assessments and resolution strategies.
• Familiar with practical case studies across common business scenarios; able to tailor optimization solutions—including high availability enhancement, cloud operations assurance, capacity planning, architectural refinement, disaster recovery setup, cost evaluation and optimization—based on customer-specific contexts, proactively identify risks, and effectively implement tailored solutions.