Data Center IT Operations Manager / Senior IT Operations Engineer -London, UK
Key Skills for This Role
Full Job Posting
Responsibilities
- Lead end-to-end operation and maintenance of server hardware and network equipment; develop strategies to maximize stability and meet SLA metrics.
- Identify technical risks early, oversee emergency response plans and drive root cause resolution for critical server and network issues.
- Define and optimize IT service management workflows, ensuring work orders, hardware repairs and risk closures are documented and completed.
- Introduce tools to automate routine tasks and improve troubleshooting; guide resolution of complex onsite hardware or connectivity challenges.
- Manage an outsourced team, including recruitment, performance evaluation and training.
- Coordinate cross-functional teams and external partners to mitigate operational risks and support large-scale deployments.
Job requirements
- Bachelor's degree in IT, computer science or another relevant domain.
- At least 3 years of IT Operations management leadership experience focused on server and network hardware.
- Large-scale data center experience is highly preferred.
- Deep knowledge of server architecture, network infrastructure and IT service delivery principles; familiarity with ITSM frameworks.
- Track record of meeting or exceeding uptime and repair-time SLAs in a fast-paced environment.
- Ability to manage technical teams and coordinate multiple parties to deliver complex projects on schedule.
- Strong communication and emergency-handling skills, with composure during critical outages.
- Fluency in English and Mandarin Chinese is highly preferred.
Workplace
- Onsite position requiring physical presence at the facility during business days.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Alibaba Cloud
Data Center Regional Program Manager-Dubai, UAE
Dubai, UAE
Alibaba Cloud is seeking a regional program manager to drive colocation standards, EMS integration, and infrastructure readiness across multiple facilities. The role requires 8+ years in infrastructure operations, vendor
Alibaba Cloud Intelligence-GenAI Solution Architect-Dubai
, UAE
Alibaba Cloud is seeking an experienced solution architect to lead customer-facing GenAI and cloud solution design, pre-sales, and delivery. The role requires over five years of relevant experience, cloud architecture an
Alibaba Cloud Intelligence-Public Cloud BD Team Lead-Dubai
, UAE
Alibaba Cloud is seeking a public cloud business development team lead to grow strategic customer relationships, develop opportunities, and close cloud sales. The work includes communicating cloud and AI product value, l
GenAI Business Development Manager-Dubai
Dubai, UAE
Alibaba Cloud is seeking a business development manager focused on GenAI and cloud solutions. The role develops enterprise accounts, communicates product value, and converts opportunities into sales while coordinating cu
Alibaba Cloud-Facility Lead Engineer-Washington DC, US
, USA
Alibaba Cloud-Facility Lead Engineer-Sunnyvale, CA, US
Sunnyvale, USA
Alibaba Cloud Intelligence-Key Account Business Development Manager-Sunnyvale
Sunnyvale, USA
Data Center Regional Program Manager-Dubai, UAE
Dubai, UAE
Alibaba Cloud Intelligence-GenAI Solution Architect-Dubai
, UAE
Alibaba Cloud Intelligence-Public Cloud BD Team Lead-Dubai
, UAE
GenAI Business Development Manager-Dubai
Dubai, UAE
Alibaba Cloud-Facility Lead Engineer-Washington DC, US
, USA
Alibaba Cloud-Facility Lead Engineer-Sunnyvale, CA, US
Sunnyvale, USA
Alibaba Cloud-Facility Lead Engineer-Atlanta
Atlanta, USA
Alibaba Cloud Intelligence-Key Account Business Development Manager-Sunnyvale
Sunnyvale, USA