Agent Engineer
Role Overview
The Agent Engineer designs, builds, and deploys AI agents that solve real-world problems.
The role supports Proof of Concept development, owns end-to-end agent implementation delivery, and interfaces directly with clients.
The role provides hands-on experience with modern AI products.
Key Skills for This Role
Full Job Posting
About Us
Sarj is built in KSA and leverages Silicon Valley expertise to create Voice AI and AI agent solutions.
The company is growing rapidly in an innovative and dynamic market.
Role Overview
The Agent Engineer designs, builds, and deploys AI agents that solve real-world problems.
The role supports Proof of Concept development, owns end-to-end agent implementation delivery, and interfaces directly with clients.
The role provides hands-on experience with modern AI products.
Key Responsibilities
- Support Proof of Concept development from scoping through demo-ready delivery.
- Design and build AI agents that translate client requirements into functional workflows.
- Own implementation timelines, quality, and outcomes.
- Gather client requirements, present progress, answer questions, and manage expectations.
- Evaluate recorded agent-customer calls for accuracy, tone, compliance, and customer experience.
- Score conversations using a quality rubric and document findings in a QA tracking system.
- Flag errors, hallucinations, missed customer cues, and policy or compliance issues.
- Identify failure patterns, common customer questions, and workflow improvement opportunities.
- Share feedback with Operations to inform training, prompts, and product improvements.
- Refine QA guidelines and contribute to weekly quality reports.
- Review chat or text-based agent transcripts when needed.
Requirements
- Basic understanding of software testing concepts and methodologies.
- Familiarity with testing tools or programming languages is a plus.
- Strong attention to detail, problem-solving, communication, and analytical abilities.
- Eagerness to learn and adapt in a fast-paced environment.
- Fluent spoken and written Arabic and English.
- Based in Riyadh.
Why Join Us
- Opportunity to work at a high-growth technology start-up.
- Collaborative and mission-driven culture.
- Hands-on experience working on impactful AI products.
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