Agent Engineer
Role Overview
The Agent Engineer designs, builds, and deploys AI agents for real-world client problems.
The role supports proof-of-concept development, owns end-to-end agent implementation delivery, and interfaces directly with clients.
The role also evaluates voice and text agent interactions for quality, compliance, and customer experience.
Key Skills for This Role
Full Job Posting
About the Company
The company develops Voice AI and AI agent solutions in KSA using Silicon Valley expertise.
The organization is seeking team members for a rapidly growing technology business.
Role Overview
The Agent Engineer designs, builds, and deploys AI agents for real-world client problems.
The role supports proof-of-concept development, owns end-to-end agent implementation delivery, and interfaces directly with clients.
The role also evaluates voice and text agent interactions for quality, compliance, and customer experience.
Key Responsibilities
- Support POC development from scoping through demo-ready delivery.
- Design and build AI agents from client requirements.
- Own implementation timelines, quality, and outcomes.
- Gather client requirements, present progress, answer questions, and manage expectations.
- Evaluate recorded calls for accuracy, tone, compliance, and customer experience.
- Score conversations and document findings in the QA tracking system.
- Flag errors, hallucinations, missed cues, and policy or compliance issues.
- Identify recurring failure modes and opportunities to improve prompts and workflows.
- Share feedback with Operations on training, prompts, and product improvements.
- Refine QA rubrics and contribute to weekly quality reports.
- Occasionally review chat and text-based transcripts.
Requirements
- Basic understanding of software testing concepts and methodologies.
- Familiarity with testing tools or programming languages is a plus.
- Strong attention to detail and problem-solving skills.
- Excellent communication and analytical abilities.
- Eagerness to learn and adapt in a fast-paced environment.
- Fluent spoken and written Arabic and English.
- Must be based in Riyadh.
Why Join
- Opportunity to work on impactful AI products at a high-growth technology startup.
- Collaborative and mission-driven culture.
- Hands-on experience with AI products and agent implementations.
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