After-Sales Account Manager

Overview

After-Sales Account Manager

Key Responsibilitiesvehicle Preparation & Handover

• Arrange vehicle passing and ensure PDI completion.
• Coordinate additional works, accessories, tinting, wrapping, and approved extras.
• Monitor vehicle readiness and ensure deliveries and handovers are completed within company timelines.
• Conduct professional customer vehicle handovers.
• Ensure customers receive a smooth and positive delivery experience.

After-Sales Support

• Act as a primary point of contact for customers following vehicle purchase.
• Manage returned vehicle concerns, pending items, and ownership-related follow-ups.
• Coordinate with the Workshop, Operations, Sales, Finance, and After-Sales teams when required.
• Maintain clear and consistent communication with customers throughout the process.
• Handle customer complaints and escalations professionally and efficiently.

Trade-In & Rta Documentation

• Ensure the correct handling of trade-in and RTA documentation.
• Monitor the completion and submission of all required documents.
• Follow up with the relevant departments to prevent registration or delivery delays.
• Maintain accurate records of customer cases, documentation, and outstanding actions.

Profit & Customer Experience

• Support after-sales profit generation through approved extras, accessories, and additional works.
• Identify suitable opportunities to upsell automotive products and services.
• Build strong customer relationships that contribute to retention and long-term loyalty.
• Identify opportunities to improve the customer experience and internal after-sales processes.

Performance Expectations

• Deliver consistently high customer service standards.
• Ensure vehicles are prepared and handed over within company timelines.
• Resolve customer concerns efficiently and professionally.
• Maintain high customer satisfaction and retention levels.
• Support dealership profitability through after-sales products and additional services.
• Work effectively within a KPI and performance-driven environment.
• Ensure all customer interactions and operational processes are handled ethically and professionally.

Requirements

• Previous experience in customer service, account management, automotive operations, after-sales, or sales.
• Experience within the automotive industry is strongly preferred.
• Strong communication, interpersonal, negotiation, and conflict-resolution skills.
• Ability to manage customer expectations in a professional and solution-oriented manner.
• Good organisational skills, operational awareness, and attention to detail.
• Ability to coordinate effectively across different departments.
• Comfortable working in a fast-paced, target-driven environment.
• Positive attitude, adaptability, and confidence working with customers from diverse cultural backgrounds.
• Fluency in English is required.

Competitive Salary

• AED 5,000 per month base salary.
• Target-based incentive and commission structure.
• Expected On-Target Earnings of approximately
• AED 15,000 per month
• .
• UAE employment visa sponsorship.
• Medical insurance.
• 30 days of paid annual leave.
• Ongoing training and professional development opportunities.
• Supportive team culture focused on customer retention, service quality, and performance.

Type

Working Schedule

Why Join Us?

• ✔ Join a customer-focused team committed to delivering professional vehicle handovers and high-quality after-sales support.
• ✔ Build your career within a growing automotive business with strong earning potential.
• ✔ Work alongside experienced professionals in a collaborative and performance-driven environment.
• ✔ Receive ongoing training and development while contributing directly to customer satisfaction, retention, and dealership profitability.
• **Ready to build lasting customer relationships and deliver exceptional vehicle ownership experiences? Apply today and grow with our after-sales team.**