Advisor eCommerce Growth, Marketplaces Ontario

Role overview

Marketplace growth and partner management

• Support marketplace channel growth strategies and monitor sales, customer, operational, and financial performance.
• Prepare partner reviews, recurring performance reports, recommendations, forecasts, growth targets, and competitive intelligence.
• Analyze variances and coordinate corrective actions with Finance, Operations, business teams, and marketplace partners.
• Build day-to-day partner and store relationships; coordinate requests, commitments, deliverables, risks, dependencies, and issue resolution.
• Evaluate partner proposals, commercial opportunities, service changes, and new marketplace capabilities.

Launches and operations

• Coordinate marketplace launches, banner expansions, store additions, and service enhancements, including feasibility, schedules, readiness, and follow-up.
• Coordinate requirements with Operations, IT, product catalogue, Marketing, Merchandising, Finance, Payments, Legal, Information Security, Customer Service, and partners.
• Address availability, pricing, promotions, catalogue accuracy, store visibility, order execution, customer-service, technical, and partner issues.
• Maintain accurate lists of participating banners, stores, services, operating schedules, and holiday hours.
• Develop procedures, reference materials, process documentation, and operational communications; recommend scalable solutions for recurring issues.

Promotions and financial coordination

• Coordinate promotional and seasonal initiatives with Marketing, Merchandising, Media, and external partners.
• Support offers, featured-product programs, seasonal themes, cross-selling, and other marketplace activations aligned with brand standards and business objectives.
• Track promotional performance and recommend improvements for future activations.
• Review and reconcile marketplace invoices, fees, credits, and financial adjustments; investigate discrepancies and maintain supporting records.
• Assist with business cases, financial analyses, partner assessments, and information for internal, executive, or investor reporting.

Qualifications

• Bachelor's degree in business administration, marketing, digital marketing, eCommerce, or another relevant discipline.
• Three or more years of relevant experience in eCommerce, digital marketing, retail, marketplace management, project coordination, business analysis, or a related field.
• Strong analytical, cross-functional coordination, organizational, project-management, written and verbal communication, and attention-to-detail skills.
• Proficiency with Microsoft Office, particularly Excel and PowerPoint; dashboard, business review, and financial analysis experience is an asset.
• Third-party marketplace, delivery platform, digital commerce partner, or external technology provider experience is an asset.
• Grocery retail, digital marketplace, or last-mile delivery knowledge is an asset; English-French bilingualism is an asset.
• Ability to work autonomously and collaboratively while managing competing priorities and tight deadlines.

Compensation and benefits

• Typical annual salary range is $62,400 to $93,600; offer depends on job-related skills, education, experience, and internal equity.
• Benefits include group insurance, pension, holidays, personal days, an employee assistance program, and professional development.