Advisor eCommerce Growth, Marketplaces Ontario

Role overview

Marketplace growth and performance

• Develop and execute marketplace-channel growth strategies; monitor sales, customer, operational, and financial performance.
• Prepare performance reports, partner business reviews, and recommendations; analyze variances and coordinate corrective actions.
• Recommend data-driven improvements to sales, traffic, conversion, customer engagement, order frequency, and profitability.
• Support annual planning, forecasts, growth targets, competitive intelligence, and business cases or financial analyses.
• Serve as day-to-day contact for partners and coordinate business requests, commitments, issues, risks, and dependencies.

Launches and operations

• Evaluate partner proposals, commercial opportunities, service changes, and new marketplace capabilities.
• Coordinate launches, banner expansions, store additions, and service enhancements, including feasibility, schedules, readiness, and follow-up.
• Coordinate requirements with Operations, IT, product catalogue, Marketing, Merchandising, Finance, Payments, Legal, Information Security, Customer Service, and marketplace partners.
• Prioritize issues affecting availability, pricing, promotions, catalogue accuracy, visibility, order execution, and customer experience.
• Maintain accurate lists of participating banners, stores, services, operating schedules, and holiday hours.
• Coordinate investigation of operational, technical, customer-service, and partner issues, including ServiceNow and information-security requests.
• Maintain procedures, reference materials, process documentation, and operational communications; recommend scalable fixes for recurring issues.

Promotions and financial coordination

• Coordinate promotional and seasonal initiatives with Marketing, Merchandising, Media, and external partners.
• Support offers, featured-product programs, seasonal themes, cross-selling, and other marketplace activations aligned with brand and business objectives.
• Track promotional performance and recommend improvements for future activations.
• Review and reconcile marketplace invoices, fees, credits, and financial adjustments; investigate discrepancies with Finance and partners.
• Assist with partner assessments and information for internal, executive, or investor reporting.

Qualifications

• Bachelor’s degree in business administration, marketing, digital marketing, eCommerce, or another relevant discipline.
• At least 3 years of relevant experience in eCommerce, digital marketing, retail, marketplace management, project coordination, business analysis, or a related field.
• Strong analytical, organizational, project-management, communication, and cross-functional coordination skills.
• Proficiency with Microsoft Office, particularly Excel and PowerPoint; dashboard, business-review, or financial-analysis experience is an asset.
• Experience with third-party marketplaces, delivery platforms, digital commerce partners, or external technology providers is an asset.
• Grocery retail, digital marketplace, or last-mile delivery knowledge is an asset; English-French bilingualism is an asset.

Benefits

• Flexible scheduling, group insurance from the first day, a pension plan, holidays, personal days, and an Employee Assistance Program.
• Free parking and opportunities for professional development.

Work location

• The posting lists a work location at 5559 Dundas Street West in Ontario; no remote or hybrid policy is stated.