Administrative Assistant cum Receptionist

Job description

**Key Responsibilities:**Receptionist Duties

• Greet and welcome visitors in a friendly and professional manner.
• Answer and direct phone calls, ensuring a high level of customer service.
• Manage the front desk area, ensuring it is clean, organized, and welcoming.
• Handle incoming and outgoing mail, packages, and deliveries.
• Maintain office supplies and ensure the reception area is well-stocked.
• Schedule appointments, meetings, and coordinate office calendars.
• Assist with administrative duties, including filing, data entry, and document preparation.

Telemarketing & Customer Service Duties

• Make outbound calls to potential customers or clients to promote products/services.
• Respond to inbound inquiries and provide information on company offerings.
• Follow up with leads to ensure customer satisfaction and develop long-term relationships.

Digital Marketing Support:(**Preferred**)

• Assist in managing the company’s online presence, including social media accounts (Facebook, Instagram, LinkedIn, etc.).
• Help with the creation and posting of digital content (blogs, social media posts, email newsletters).
• Analyze digital marketing performance using tools like Google Analytics and social media insights.
• Support email marketing campaigns, from designing templates to reviewing campaign performance.

Qualifications & Skills

• High school diploma or equivalent (Associate’s degree or higher preferred).
• Proven experience as a receptionist or in customer service roles.
• Knowledge of telemarketing techniques.
• Experience with digital marketing platforms (social media, email marketing)
• Familiarity with office management procedures and telephone systems.
• Strong communication skills, both verbal and written.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multitask, stay organized, and work independently.
• Strong attention to detail and a proactive attitude.
• Positive, energetic, and professional demeanor.

Work Location: In person