admin / client Support
About This Role
- Manage and resolve client inquiries via phone, email, and chat, ensuring prompt and accurate responses to maintain client satisfaction and loyalty.
- Proactively identify and address client issues, escalating complex problems to the appropriate teams while keeping clients informed of progress.
- Maintain detailed records of client interactions, service requests, and resolutions within the CRM system, ensuring data accuracy and completeness.
- Conduct initial troubleshooting and provide technical support for software and hardware issues, guiding clients through problem-solving steps.
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