Accounts Receivable Officer -Credit Control (Healthcare RCM)

Overview

Job type:** Full-time, Permanent

Key Responsibilities

• Own the collections cycle for council funders: pre-due-date checks (submission status, PO/BC numbers), due-date notifications, and structured follow-up
• Investigate and resolve council disputes, including care package reviews, placement authorisations, top-up fee queries, and technical billing issues
• Manage self-funder and client-contribution collections through a staged escalation process: reminders, phone contact, payment plans, formal letters, and legal assessment where required
• Track client contributions against expected amounts and flag shortfalls
• Maintain the invoice-wise report and submit a weekly collections update to the AR Team Lead
• Apply escalation timelines consistently across council and self-funder accounts
• Support month-end close with collection status, aged debt data, and invoice-level reporting
• Essential requirements
• 2+ years in credit control / accounts receivable within a healthcare RCM environment
• Experience managing both institutional and individual debtors
• Strong Excel skills and proficiency with aged debt reporting
• Excellent written and verbal English, with the ability to adapt tone across institutional and individual stakeholders
• A professional telephone manner and the composure to handle sensitive conversations
• Self-directed and detail-focused, suited to a remote delivery team

Desirable

• Experience with Odoo or a comparable ERP
• Healthcare or social care billing background
• Familiarity with UK Local Authority funding processes and self-funder collections
• Knowledge of UK debt recovery practice
• A professional accounting qualification (part or fully qualified)
• Pay: AED3,000.00 - AED4,000.00 per month

Application Question(S)

• Have you managed collections with individual debtors (e.g. self-funders, private clients) as well as institutional/corporate accounts?
• Rate your Excel proficiency for aged debt reporting (Basic / Intermediate / Advanced)
• What is your notice period / earliest availability?
• What is your current UAE visa status?
• This role pays a fixed salary of AED 4,000 per month + UAE labour law statutory benefits. Are you able to accept this?

Experience

• Healthcare RCM or healthcare finance environment: 1 year (Required)
• credit control / accounts receivable: 1 year (Required)