Account Manager- Sales
Role Overview
Watermelon Market is a UAE-based B2B technology marketplace serving restaurants, hotels, cafés, catering companies, and other foodservice businesses.
The Account Manager owns existing B2B buyer relationships, drives account growth, improves retention, and delivers measurable commercial results.
The role is in the Commercial / Account Management department and is full-time.
Key Skills for This Role
Full Job Posting
Role overview
Watermelon Market is a UAE-based B2B technology marketplace serving restaurants, hotels, cafés, catering companies, and other foodservice businesses.
The Account Manager owns existing B2B buyer relationships, drives account growth, improves retention, and delivers measurable commercial results.
The role is in the Commercial / Account Management department and is full-time.
Account and relationship management
- Manage an assigned portfolio of B2B buyers across F&B and HORECA sectors.
- Build relationships with business owners, procurement managers, purchasing teams, and key decision-makers; act as the primary account contact.
- Conduct account reviews and resolve buyer concerns in a timely manner.
Account growth and retention
- Drive repeat purchases, order frequency, GMV growth, and wallet share; identify upselling and cross-selling opportunities.
- Monitor monthly commercial targets and work with suppliers and internal teams on product availability, competitive pricing, and customer satisfaction.
- Identify at-risk, declining, or dormant buyers and execute account recovery and reactivation plans.
Payments and account records
- Monitor payment terms, outstanding dues, and credit utilization; follow up to collect payments within agreed terms.
- Coordinate payment risks, disputes, and overdue accounts with Finance, Credit, and Collections teams.
- Maintain complete CRM records of account activities, feedback, follow-ups, purchasing trends, account health, and payment status.
- Prepare account reviews, recovery plans, and performance updates, with documented ownership and next steps.
Cross-functional coordination
- Work with Commercial, Operations, Finance, Customer Support, and Product teams to resolve order, pricing, delivery, and payment issues through completion.
Qualifications and experience
- Bachelor's degree in Business Administration, Marketing, Hospitality, or a related field.
- At least 3 years of B2B Account Management or Key Account Management experience and experience managing an existing commercial account portfolio.
- Ability to improve customer retention and account revenue and resolve commercial issues.
- Understanding of invoicing, payment terms, receivables, and customer credit management.
- CRM system and Excel proficiency; Zoho, Salesforce, or HubSpot are listed as preferred systems.
- Strong communication, negotiation, problem-solving, and relationship management skills.
Preferred experience and languages
- UAE experience in F&B distribution, HORECA supply, foodservice procurement, hospitality supply chains, or B2B marketplaces is strongly preferred.
- Professional fluency in Arabic and English is highly preferred.
- A UAE driving licence is an advantage.
Candidate qualities and performance
The employer values ownership, commercial mindset, proactivity, analytical thinking, execution, and customer focus.
Success measures include retention and reactivation of assigned buyers and growth in GMV and purchasing frequency.
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