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Account Manager

Watermelon Market
Dubai, UAE
Senior
Onsite
AED 10,000/month
Discovered Today
B2B account managementKey account managementAccount growth and revenue developmentCustomer retention and churn preventionInvoicing, payment terms, and receivablesCustomer credit management

Full Job Posting

About the company and role

Watermelon Market is a UAE B2B technology marketplace helping foodservice businesses source and procure supplies.

The marketplace connects buyers, suppliers, technology, logistics, and financial solutions.

The Account Manager owns existing B2B buyer relationships, drives account growth and retention, and delivers measurable commercial results.

Account management and growth

  • Manage a portfolio of B2B buyers in F&B and HORECA; build relationships with owners, procurement managers, purchasing teams, and decision-makers.
  • Serve as primary account contact, resolve buyer concerns, conduct regular account reviews, and identify relationship opportunities.
  • Grow repeat purchasing, order frequency, GMV, and wallet share; identify upselling and cross-selling opportunities and track monthly targets.
  • Work with suppliers and internal teams to improve availability, pricing competitiveness, and customer satisfaction.

Retention, payments, and account operations

  • Monitor buyer activity and identify declining, dormant, or at-risk accounts; investigate reduced orders, dissatisfaction, and churn risks.
  • Create recovery and reactivation plans and maintain engagement to improve retention and customer lifetime value.
  • Monitor payment terms, outstanding dues, and credit utilization; follow up on collections and coordinate risks and disputes with Finance, Credit, and Collections.
  • Keep CRM records accurate, track account health and payment status, and prepare account reviews, recovery plans, and performance updates.
  • Coordinate across Commercial, Operations, Finance, Customer Support, and Product to resolve order, pricing, delivery, and payment issues through to resolution.

Qualifications and experience

  • Bachelor’s degree in Business Administration, Marketing, Hospitality, or a related field; at least three years of B2B Account Management or Key Account Management experience.
  • Experience managing an existing commercial-account portfolio and improving retention, account revenue, and issue resolution.
  • Understanding of invoicing, payment terms, receivables, and customer credit management.
  • Proficiency in CRM systems and Excel; Zoho, Salesforce, or HubSpot are preferred examples.
  • Strong communication, negotiation, problem-solving, and relationship management skills.

Preferred background

  • UAE experience in F&B distribution, HORECA supply, foodservice procurement, hospitality supply chains, or B2B marketplaces is strongly preferred.
  • Professional fluency in Arabic and English is highly preferred; a UAE driving licence is an advantage.

Success measures and work style

Success is measured by buyer retention and reactivation, GMV and purchasing growth, monthly portfolio target achievement, payment performance, issue resolution, customer satisfaction, and CRM accuracy.

The company values ownership, commercial mindset, proactivity, analytical thinking, execution, and customer focus.

Compensation

  • Pay is AED 10,000 per month.

Workplace

  • Work location is in person in Dubai.

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