Account Manager Pod

About This Role

Job Description:

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

The Account Manager III is responsible for managing and retaining a portfolio of accounts, driving revenue growth through relationship building, strategic account planning, and consultative sales approaches. This role requires deep understanding of customer needs, data-driven decision making, and the ability to identify cross-selling opportunities across journal and non-journal products.

How will you make an impact:

• Manage a portfolio of 100-200 accounts with responsibility for revenue targets and renewal rates
• Develop and execute strategic account plans, setting goals and revisiting strategies throughout the year
• Analyze customer usage data and performance trends to understand account health and proactively address issues
• Renew and renegotiate agreements, managing paperwork and compliance requirements
• Identify and pursue cross-selling opportunities based on institutional research needs
• Research customer organizations to understand their strategies and tailor solutions to their specific needs
• Build and expand relationships with key stakeholders at client organizations
• Execute data-driven negotiations that deliver successful agreement outcomes
• Maintain accurate records in CRM systems and provide regular forecasting
• Collaborate with cross-functional teams including customer success, sales operations, and editorial
• Represent the company at industry conferences and events
• Willingness to travel (up to 30%)
• Global collaboration with internal teams across different regions Flexible working hours to accommodate customer needs across time zones.

What we are looking for:

• 4-year undergraduate degree
• 5-7+ years of experience hitting targets and managing strategic accounts
• Experience in complex selling situations
• Ability to diagnose institutional subject-level research and teaching needs
• Ability to identify and manage cross-selling opportunities
• Strong email/written communication skills
• Ability to work independently and manage one's own book of business
• Proven success in exceeding financial sales goals using a consultative sales approach

We power infinite possibilities.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere.

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for United Kingdom, Canada and USA based roles.

When applying, please attach your resume/CV to be considered.

#LI-SC Job Posting Title:

Account Manager Pod Location:

Dubai, ARE