Account Manager - UAEN

About This Role

Shory is a digital platform redefining insurance through technology.

We simplify complex insurance journeys into seamless, user-friendly experiences, enabling customers to access the right coverage quickly and confidently.

Shory is part of First Tech , a technology company focused on building and scaling digital platforms across financial services and other industries. First Tech brings deep expertise in product development, engineering, and innovation, enabling the creation of scalable, reliable, and high-impact solutions.

Founded in the UAE in 2021, Shory was created with a vision to redefine insurance through technology. Since launch, it has rapidly evolved into a high-growth digital platform, delivering simple, transparent, and customer-first insurance solutions.

Together, we combine strong technical foundations with a customer-first mindset to deliver modern products that challenge traditional industries and improve everyday experiences. We are committed to creating an inclusive environment where everyone is valued, respected, and empowered to contribute.

Job Purpose

To lead the development and continuous enhancement of enterprise-wide governance frameworks, ensuring consistent, transparent, and accountable decision-making across the organization. The role drives the implementation of effective governance structures, controls, and practices that support regulatory compliance, strengthen organizational maturity, and enable informed strategic execution.

What you’ll do

• Manage and grow a portfolio of government clients within the insurance sector, acting as the primary relationship owner and trusted advisor.
• Build and maintain strong, long term relationships with key stakeholders across government entities.
• Oversee the full client insurance portfolio across both medical and non-medical products, ensuring seamless service delivery and client satisfaction.
• Identify opportunities to expand existing accounts through cross sell and upsell initiatives aligned with client needs.
• Lead strategic account planning and provide proactive recommendations to strengthen partnerships and drive retention.
• Coordinate closely with internal teams including operations, claims, underwriting, and customer support to ensure efficient execution and issue resolution.
• Navigate complex client environments and manage escalations with professionalism and urgency.
• Monitor portfolio performance, prepare client reports, and maintain accurate account documentation.
• Mentor and manage one direct report, supporting their development and ensuring high performance standards.
• Stay informed on market trends, regulatory developments, and competitive activity within the UAE insurance landscape.

What we’re looking for

• 6+ years of experience in account management, relationship management, or client servicing within the insurance industry.
• Strong expertise across both medical and non-medical insurance products.
• Proven experience managing government or public sector clients within the UAE market.
• Excellent stakeholder management and communication skills, with the ability to build credibility at senior levels.
• Strategic mindset with strong commercial acumen and the ability to identify growth opportunities within existing accounts.
• Hands on approach with the ability to balance strategic oversight and day to day account management.
• Experience leading or mentoring team members is preferred.
• Strong understanding of the local insurance market, regulatory environment, and client expectations.
• Highly organized, proactive, and solution oriented, with strong problem solving capabilities.
• Bachelor’s degree in Business, Insurance, Finance, or a related field is preferred.
• Candidates available immediately or within one month are strongly preferred.

Benefits

• Competitive salary and performance-based incentives
• Health and wellness support
• Career development and learning opportunities
• Exposure to high-impact projects and cross-functional teams
• A collaborative culture that encourages innovation and ownership

Recruitment Process and Timeline

First, you apply, and our Talent Acquisition team will review your profile. If your experience aligns with the role, you will be invited to an initial conversation to learn more about your background and motivations.

If shortlisted, you will meet with the hiring team. Depending on the role, the process may include 2–3 interview rounds, which could involve case studies, practical assessments, or role-specific discussions. Upon successful completion of the process, your recruiter will reach out to discuss the offer and next steps.

So, what does it really mean to work at Shory?

We are building a company where people are empowered to do their best work and grow. Our culture is rooted in ownership, collaboration, and continuous learning.

As part of First Tech, you will be working in an environment that values innovation, speed, and impact, while giving you the opportunity to shape products that directly affect how people experience financial services.

We are an equal opportunity employer and are committed to building a diverse and inclusive team. We welcome people from all backgrounds and encourage you to apply if this role excites you.