Account Manager - UAEN

Overview

First Tech

Job Purpose

• To lead the development and continuous enhancement of enterprise-wide governance frameworks, ensuring consistent, transparent, and accountable decision-making across the organization.
• The role drives the implementation of effective governance structures, controls, and practices that support regulatory compliance, strengthen organizational maturity, and enable informed strategic execution.
• What you’ll do
• Manage and grow a portfolio of government clients within the insurance sector, acting as the primary relationship owner and trusted advisor.
• Build and maintain strong, long term relationships with key stakeholders across government entities.
• Oversee the full client insurance portfolio across both medical and non-medical products, ensuring seamless service delivery and client satisfaction.
• Identify opportunities to expand existing accounts through cross sell and upsell initiatives aligned with client needs.
• Lead strategic account planning and provide proactive recommendations to strengthen partnerships and drive retention.
• Coordinate closely with internal teams including operations, claims, underwriting, and customer support to ensure efficient execution and issue resolution.
• Navigate complex client environments and manage escalations with professionalism and urgency.
• Monitor portfolio performance, prepare client reports, and maintain accurate account documentation.
• Mentor and manage one direct report, supporting their development and ensuring high performance standards.
• Stay informed on market trends, regulatory developments, and competitive activity within the UAE insurance landscape.
• What we’re looking for
• 6+ years of experience in account management, relationship management, or client servicing within the insurance industry.
• Strong expertise across both medical and non-medical insurance products.
• Proven experience managing government or public sector clients within the UAE market.
• Excellent stakeholder management and communication skills, with the ability to build credibility at senior levels.
• Strategic mindset with strong commercial acumen and the ability to identify growth opportunities within existing accounts.
• Hands on approach with the ability to balance strategic oversight and day to day account management.
• Experience leading or mentoring team members is preferred.
• Strong understanding of the local insurance market, regulatory environment, and client expectations.
• Highly organized, proactive, and solution oriented, with strong problem solving capabilities.
• Bachelor’s degree in Business, Insurance, Finance, or a related field is preferred.
• Candidates available immediately or within one month are strongly preferred.

Benefits

• Competitive salary and performance-based incentives
• Health and wellness support
• Career development and learning opportunities
• Exposure to high-impact projects and cross-functional teams
• A collaborative culture that encourages innovation and ownership

Recruitment Process And Timeline