Account Manager
Role Overview
Manage and grow a portfolio of banking, payments, and lending customers, driving revenue growth and expanding customer investment across the solutions portfolio.
Work with Product, Customer Success, Sales Specialists, and leadership to develop strategic account plans and deliver measurable customer outcomes.
The position requires regular travel to meet customers and attend business meetings.
Key Skills for This Role
Full Job Posting
Role overview
Manage and grow a portfolio of banking, payments, and lending customers, driving revenue growth and expanding customer investment across the solutions portfolio.
Work with Product, Customer Success, Sales Specialists, and leadership to develop strategic account plans and deliver measurable customer outcomes.
The position requires regular travel to meet customers and attend business meetings.
Location and work arrangement
- The role is listed in London or Cardiff, with a hybrid arrangement requiring two days per week in the office.
Responsibilities
- Develop and grow banking, payments, and lending customer accounts; build trusted senior and executive relationships.
- Identify and deliver upsell, cross-sell, and expansion opportunities across the portfolio.
- Create and execute account plans supporting customer growth and retention; conduct business reviews and customer meetings.
- Align solutions to customer needs and collaborate with Product, Customer Success, Solutions Consulting, and Sales teams.
- Maintain accurate forecasts, pipelines, and account plans in CRM tools.
- Monitor industry trends, customer challenges, and market developments for commercial opportunities.
Requirements
- Account management, strategic account management, or enterprise sales experience, including managing and growing complex customer relationships.
- Experience selling or managing complex technology, SaaS, data, or risk-based solutions.
- Commercial mindset and record of revenue growth and customer retention; credibility with senior stakeholders.
- Strong communication, presentation, negotiation, organisation, and prioritisation skills.
- Experience across cross-functional teams in a matrixed organisation; proficiency with CRM tools and Microsoft Office.
- Banking, payments, or lending sector experience is preferred.
- Knowledge of fraud, identity, financial crime, compliance, risk, data, or analytics solutions.
About the business
LexisNexis Risk Solutions provides business services and risk solutions, including anti-money laundering, identity verification, fraud and credit risk mitigation, and customer data management.
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