Account Manager

About This Role

Job Description : Account Manager

Position : Account Manager

Language : Arabic speaker is a must.

Salary : Up to AED 5,000 maximum

Job Overview:

We are seeking a proactive and customer-focused Account Manager to manage and grow relationships with our clients. This role involves ensuring customer satisfaction, optimizing their experience on our eCommerce platform, and identifying opportunities for business growth. The ideal candidate will have strong communication skills, a deep understanding of eCommerce solutions, and a passion for delivering exceptional client service.

Key Responsibilities:

1. Client Onboarding & Support:

• Guide new clients through the store setup process on the platform.

• Provide training and best practices to help clients maximize their store’s potential.

2. Customer Relationship Management:

• Act as the primary point of contact for assigned clients.

• Build strong, long-term relationships and maintain regular communication.

3. Problem-Solving & Technical Coordination:

• Address client inquiries related to platform functionality, payments, and delivery.

• Work closely with internal teams (technical support, sales, marketing) to resolve issues efficiently.

4. Retention & Upselling:

• Monitor client engagement and encourage the use of additional services.

• Identify upsell opportunities such as premium features, marketing tools, or integrations.

5. Performance Monitoring & Optimization:

• Analyze store performance and provide data-driven insights to help clients improve sales.

• Share strategies for enhancing their eCommerce operations using platform tools.

6. Collaboration & Reporting:

• Work cross-functionally with sales, product development, and support teams to improve customer experience.

• Provide regular reports on customer satisfaction, retention rates, and revenue growth.

Requirements & Qualifications:

• Experience: 2+ years in account management, customer success, or a related field (preferably in eCommerce, SaaS, or digital platforms).

Skills :

• Strong interpersonal and communication skills (both written and verbal).

• Ability to manage multiple clients and prioritize tasks effectively.

• Problem-solving mindset with a customer-centric approach.

• Understanding of eCommerce platforms, payment gateways, and logistics.

• **Education**: Bachelor’s degree in Business, Marketing, Communications, or a related field.

• **Preferred**: Previous experience working in a tech-driven environment or an eCommerce company.