Account Manager

Role summary

Partner relationships and consulting

• Build long-term relationships and support partner satisfaction and retention through proactive communication and service.
• Provide partners with business-growth insights and recommendations.
• Analyze sales, operational, and engagement data to identify improvements in menus, pricing, promotions, and delivery logistics.
• Share performance-based recommendations and conduct regular business reviews.

Account growth and collaboration

• Identify portfolio growth opportunities, upsell services, suggest cross-promotions, and improve partner performance.
• Help partners optimize menu structure, images, and delivery times for customer engagement and conversion.
• Recommend and coordinate campaigns and promotions to drive order volume.
• Collaborate with Marketing, Logistics, and Operations on partner needs, onboarding, campaigns, and issue resolution.

Contracts and compliance

• Negotiate and renew commercial agreements.
• Ensure partners meet service-level agreements and operational standards, including delivery quality and availability.

Qualifications

• At least 2 years of experience in account management, sales, or partner success.
• Food tech, FMCG, or e-commerce experience is a plus.
• Strong analytical skills and comfort with data dashboards and Excel or Google Sheets.
• Excellent communication, negotiation, and interpersonal skills.
• Customer-first approach, self-starter, and ability to work independently in a fast-paced environment.
• Fluency in Arabic is required.