About This Role
Job Title- Account Manager - UAE
Experience - 10+ years
Location - Dubai, UAE
JOB RESPONSBILITIES :
Account Management & Customer Success
- Own the complete customer relationship — ensuring high satisfaction, retention, and engagement.
- Track and improve VOC (Voice of Customer) and NPS (Net Promoter Score) metrics.
- Drive timely resolution of VOC issues and maintain closure reports.
- Manage RED customers proactively to ensure recovery and retention.
- Lead stakeholder interactions, identifying and addressing gaps in customer connect.
- Plan and execute customer meetups, events, and festive engagements to enhance relationships.
- Drive congratulatory communication and client recognition on key milestones.
- Onboard new customers and ensure smooth transition to delivery teams.
- Drive AMC renewals and manage customer lifecycle success.
- Ensure NPS tracking, feedback analysis, and issue resolution.
Account Strategy
- Drive account retention and risk analysis to ensure long-term stability.
- Identify and pursue growth opportunities through ECNB, upselling, and cross-selling.
- Initiate and manage growth-related change requests in collaboration with delivery and business teams.
- Develop and execute account strategies that align with customer objectives and organizational goals.
Skills:
- 14 to 18 years of overall experience, with strong exposure to Customer Relationship Management.
- Proven experience managing large enterprise accounts
- Hands-on expertise in project financials, profitability management, and effort/schedule variance tracking.
- Strong skills in stakeholder management, contract governance, and vendor oversight.
- PMP certification preferred.
- Excellent leadership, mentoring, and communication skills.
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