Account Manager-ATTA
About This Role
Description
To manage, monitor and control the branch operation, and meet business targets, in
terms revenue and profitability whilst achieving highest level of customer satisfaction
Responsibilities
Prospect new clients, attend sales calls, present various products available and
negotiate with customers on credit limits and payment terms with a view to develop
business and reach sales targets.
Develop alliances and partnerships within existing clients to create additional sales
opportunities and also Identify new business opportunities for continued growth in the
region
Serve existing clients by handling customer queries & meeting their needs. Also
handle customer complaints, settle disputes, using discretionary powers, if required in
order to ensure customer satisfaction and retention of business.
Negotiate with various airline companies & tour operators (Suppliers) to obtain special
rates / fares that are usually given to all travel agents, in order to generate more business
and earn revenues for the company.
Maintain an up-to-date database on customers/ corporate clients, and frequently mail
to them information relating to the latest attractions in holiday packages/ destinations/
new services/ special offers and amendments in visa rules/ regulations, airport
information, etc, in order to market services and solicit continued patronage of key
customers.
Support the overall administration of the branch office, its up-keep, maintenance and
layout in order to maintain the professional image of Al Tayer Travels.
Review periodically sales performance, revenue earnings and payments position, and
follow-up with accountants and sales staff to collect overdue payments from defaulting
customers, with a view to improve the company’s revenue position and generate
incomes. Monitor and control credit limits on a regular basis.
Prepare reports for submission to the Travel Manager and to some key clients who give
high volume business, for the purpose of reviewing branch performance and scope/
suggestions for improvement
People Management Roles and Responsibilities
Guide and motivate subordinates to enhance performance and produce quality work,
and ensure that they are continuously developed for higher level roles
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