Account Manager (B2B)
About This Role
KINDLY READ THE DETAILS CAREFULLY. IF YOU KNOW YOU POSSESS THE QUALIFICATIONS THEN APPLY!!!
Overview
Manage and grow a portfolio of business customers, retain revenue, and act as the primary commercial contact to ensure customer success and expansion.
Key Responsibilities
- Own assigned B2B accounts; build strong client relationships and understand business objectives.
- Develop and execute account plans to achieve retention, upsell and cross-sell targets.
- Manage full sales lifecycle for renewals and expansions: proposals, pricing, negotiation and contract close.
- Coordinate onboarding and delivery with operations, technical and customer success teams to ensure smooth implementation.
- Monitor account health metrics (ARR, churn, NPS, usage) and produce regular reports and action plans.
- Maintain accurate pipeline and forecasts in CRM (Salesforce, HubSpot, etc.).
- Serve as client escalation point; resolve service issues and drive timely remediation.
- Provide market and competitor insights and relay customer feedback to product/marketing.
- Support RFP responses, tender processes and executive-level client presentations.
- Maintain contract documentation and compliance with commercial terms.
We Required the Following
- Bachelor’s degree in Business, Marketing, Finance or equivalent experience.
- 3+ years B2B account management, enterprise sales or customer success experience; GCC/Doha preferred.
- Proven track record managing complex accounts and meeting revenue targets.
- Strong negotiation, presentation and stakeholder-management skills.
- Proficient with CRM systems and Microsoft Office; data-driven orientation.
Our Preferred Qualifications
- Experience in SaaS, ICT, professional services or related verticals.
- Arabic language skills and an established local network.
- Willingness to travel locally and work flexible hours when needed.
Job Types: Full-time, Permanent, New grad
Pay: QAR18.00 - QAR45.00 per hour
Work Location: In person
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