Account Manager

About Us

About the Role

Client Relationship Management

• Serve as the primary point of contact for assigned clients, building strong relationships and understanding their business goals.
• Address client queries and requests promptly, ensuring high levels of satisfaction and fostering long-term partnerships.
• Communicate regularly with clients to provide updates on project progress, address concerns, and discuss new opportunities.

Project Coordination and Execution

• Oversee the execution of client projects from start to finish, ensuring all deliverables meet quality standards and deadlines.
• Collaborate with internal teams (creative, production, strategy, etc.) to develop and execute project plans that align with client goals.
• Monitor project progress, identifying potential risks or roadblocks and working proactively to address them.

Event Planning and Execution

• Collaborate with clients to conceptualize and plan events that align with their brand identity and business objectives.
• Manage event logistics, including venue selection, vendor coordination, talent management, and on-site execution.
• Ensure seamless integration of influencer activations, content creation, and strategic messaging into events.
• Oversee post-event activities, including data collection, performance analysis, and reporting to clients.

Strategy Support and Implementation

• Assist in developing strategic plans for client accounts, contributing insights and recommendations that align with client objectives.
• Support the Client Partner or MD in executing strategies to drive client success and achieve KPIs.
• Identify upsell opportunities and contribute to the development of new proposals or pitches

Budget and Financial Management

• Manage project budgets, ensuring resources are allocated effectively and financial goals are met.
• Prepare budget estimates and track expenses throughout the project lifecycle, communicating any variances to the client and internal teams.
• Work with the finance team to ensure timely billing and payment collection.

Performance Tracking and Reporting

• Track project performance, gathering data on key metrics and using it to prepare reports for clients.
• Analyze project outcomes, providing insights and recommendations for future improvements.
• Present results to clients, showcasing the value delivered and identifying new opportunities to optimize strategies.

Team Collaboration and Communication

• Act as a bridge between clients and internal teams, ensuring everyone is aligned and working toward shared goals.
• Organize and lead internal project meetings, providing clear briefs, timelines, and updates.
• Foster open and effective communication with all team members, ensuring smooth project
• execution.

Qualifications

• Bachelor's degree in Marketing, Business, Communications, or a related field.
• 3-5 years of experience in account management or project management, ideally in a marketing or agency environment.
• Proven experience in managing client relationships, delivering successful projects, and planning/executing events.
• Strong organizational, communication, and problem-solving skills.
• Ability to multitask and manage multiple projects simultaneously in a fast-paced environment.
• Proficiency in project management software and tools.

Preferred Skills

• Strong client relationship management and communication skills
• Experience in influencer management and campaign execution
• Project coordination and multitasking abilities
• Event planning and on-ground activation management
• Strategic thinking and problem-solving capabilities
• Ability to manage budgets, timelines, and deliverables effectively
• Strong presentation and reporting skills
• Experience working cross-functionally with creative, strategy, production, and talent teams
• Ability to identify upsell opportunities and support business growth
• Strong negotiation and stakeholder management skills
• Understanding of social media, influencer marketing, and digital campaign ecosystems
• Proficiency in project management and reporting tools (Monday.com, Salesforce, Google Workspace, etc.)
• Ability to work in fast-paced, deadline-driven agency environments
• Strong organizational skills and attention to detail
• Experience in managing multiple clients and projects simultaneously