Account Manager (2D + 3D Print and Promo), Dubai

Who We Are

Key Responsibilities

• Take briefs from the client including full specification details and deadline dates and manage project delivery from start to finish, suggesting alternative options and innovation where possible - own the process
• Provide technical input and advice on projects as required, briefing suppliers on precise client requirements and delivering exceptional levels of customer service
• Monitor projects to ensure they are delivered to specification and on time while implementing new methods and procedures as required - collaborate across multiple teams and utilize HH Global’s full-service offering
• Deliver contractual requirements, prepare presentations and complete necessary account administration and reporting while keeping accurate records
• Agree and manage budgets and P+Ls, ensuring profit is maximized through analysis of performance
• Deliver services to meet and exceed contracted SLAs while ensuring compliance with Regulatory and Company policies

Knowledge, Skills + Experience

• Client service management experience, including time spent working on client site(s), developing and maintaining client relationships across multiple vendors against agreed SLAs + KPIs
• Experience in 2D / 3D Print and Promotional Merchandise
• Knowledge of the Saudi market
• Commercial bias / understanding and the ability to manage multiple projects simultaneously through time management + prioritization skills
• Project Management mindset - process driven with a focus on sales and business development
• Experience in troubleshooting unexpected project issues and implementing preventative measures
• Excellent communication skills (verbal, written, presentation), with clarity of expression and the ability to present to and influence various stakeholder groups at all levels of seniority
• Arabic language would be beneficial

Essential Criteria

• Client service management experience, including time spent working on client site(s), developing and maintaining client relationships across multiple vendors against agreed SLAs + KPIs
• Experience in 2D / 3D Print and Promotional Merchandise
• Knowledge of Saudi market
• We thank all applicants for their interest in a career with us.
• HH Global are an equal opportunities employer and welcome all suitably qualified candidates from any background, regardless of any personal characteristic, especially those protected by law.
• We will make reasonable adjustments to the recruitment process to accommodate any disability.
• In the first instance, if you require this job advert in an alternative format, or require any assistance, please reach out to HR.EMEA@hhglobal.com
• Please note that we carry out a variety of pre-employment background checks which are appropriate for the country that you are based in.
• These may include: employment history, right to work, identity, professional qualifications, criminal record, sanction file and / or CIFAS checks.