Account Manager
Role Overview
Manage and grow existing enterprise customer relationships across the Middle East.
Help customers realize measurable value from JAGGAER Source-to-Pay and Supplier Collaboration solutions.
Key Skills for This Role
Full Job Posting
Role overview
Manage and grow existing enterprise customer relationships across the Middle East.
Help customers realize measurable value from JAGGAER Source-to-Pay and Supplier Collaboration solutions.
Account management and growth
- Manage an assigned portfolio of enterprise customers and develop strategic plans for retention, revenue growth, and long-term partnerships.
- Identify upselling, cross-selling, new stakeholder, business-unit, and other expansion opportunities.
- Own commercial discussions, negotiations, renewals, and expansions; meet account growth, retention, and revenue targets.
Customer engagement and execution
- Build relationships with senior Procurement, Finance, IT, and Supply Chain stakeholders and act as a trusted advisor.
- Lead business reviews, understand customer objectives and transformation priorities, and identify opportunities to increase solution value.
- Coordinate with Customer Success, Solution Consulting, Professional Services, Product Management, and Support to address challenges.
- Prepare proposals, business cases, and presentations; maintain Salesforce account plans, opportunities, and revenue forecasts.
- Monitor customer health, renewal timelines, and commercial risks; share customer insights and competitive intelligence.
- Represent the company at customer meetings, executive briefings, and relevant industry events.
Requirements
- At least 3–5 years in B2B enterprise software sales, account management, or a similar commercial role; SaaS experience preferred.
- Proven account growth through upselling, cross-selling, and renewals; experience with enterprise customers and senior decision-makers.
- Strong negotiation, account planning, relationship management, stakeholder management, presentation, communication, and consultative selling skills.
- Experience with Salesforce or a similar CRM; ability to translate customer challenges into value propositions.
- Excellent written and spoken English; Arabic is preferred.
- Must be based in Dubai and willing to travel across the Middle East as required.
Preferred qualifications
- Procurement, Source-to-Pay, ERP, supply-chain, or related enterprise technology knowledge is highly desirable.
- Enterprise SaaS experience across the UAE, Saudi Arabia, or GCC; regional industry relationships and experience with large or government-related entities are advantageous.
- Procurement transformation, supplier management, and enterprise digitalization experience are advantageous.
About JAGGAER
JAGGAER provides Source-to-Pay and Supplier Collaboration software for procurement and supply-chain processes.
The company describes itself as having 30 years of expertise and 1,300+ global employees.
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