Account Management Specialist

About This Role

Description

Workspace Type: [Onsite - Riyadh]

Department: Key Account Management

As an Account Management Specialist, you are a senior strategic anchor within our expanding KSA team. You will own our most complex, high-value merchant relationships, moving beyond account maintenance to become a commercial architect for their success. You are responsible for the full lifecycle of merchant growth—designing sophisticated upsell/cross-sell strategies and ensuring Tabby is a core component of their financial ecosystem. Beyond your portfolio, you will serve as a mentor to junior team members and a key collaborator with leadership to refine our operational blueprints as we scale in the Kingdom.

Key Responsibilities

• Strategic Portfolio Mastery: Drive the commercial roadmap for Tabby’s most significant KSA merchants. Identify untapped revenue streams and execute high-level expansion strategies that align merchant business models with Tabby’s evolving product suite.
• Executive-Level Alliances: Cultivate deep, trust-based partnerships with C-suite stakeholders and decision-makers. Serve as a consultant who provides macro-market insights, ensuring Tabby is positioned as a long-term strategic asset rather than just a payment provider.
• Operational & Project Architecture: Own the design and execution of cross-functional projects across Product, Marketing, and Tech. You won't just participate; you will optimize the frameworks that improve merchant onboarding, retention, and lifecycle management.
• Predictive Analytics & Storytelling: Leverage advanced data sets to build predictive models for account performance. You will lead high-impact Business Reviews (QBRs), translating raw metrics into compelling narratives that drive merchant ROI and preemptive churn mitigation.
• Mentorship & Team Scaling: As a senior member of a pioneering KSA team, you will provide guidance and mentorship to Account Management Interns and Executives, helping to build a high-performance culture and standardized "best practices."
• High-Stakes Negotiation: Lead complex negotiations regarding contract renewals, specialized fee structures, and exclusive promotional partnerships to secure Tabby’s market share while maintaining merchant profitability.

Skills, Knowledge & Expertise

• Education: Bachelor’s degree in Business, Economics, or a related quantitative field.
• Experience: 2–5+ years of proven experience in Account Management, Strategic Sales, or Partnership Management (specifically within FinTech, E-commerce, or Payments).
• Commercial Expertise: A documented history of significantly growing high-value portfolios and exceeding complex KPIs.
• Advanced Analytical Rigor: Mastery in interpreting data and using visualization tools (Tableau/Looker) to drive commercial strategy.
• Influential Communication: Exceptional negotiation and presentation skills in both Arabic and English, with the ability to influence C-level stakeholders.
• Leadership Qualities: Demonstrated ability to lead projects independently and a passion for coaching/mentoring junior talent.
• Deep expertise in the KSA retail and e-commerce landscape.
• Experience in process automation or building CRM workflows from scratch.
• Advanced technical knowledge of payment integrations and API-led products.
• A "builder" mindset—excited by the challenge of scaling a new team in a high-growth market.

About Tabby

Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.

The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.

Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.

Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.