Account Management Specialist

About This Role

Department: Account Management

Location: KSA

Description Workspace Type: [Onsite - Riyadh]

Department: Key Account Management

Job Overview: As an Account Management Specialist, you are a senior strategic anchor within our expanding KSA team. You will own our most complex, high-value merchant relationships, moving beyond account maintenance to become a commercial architect for their success. You are responsible for the full lifecycle of merchant growth—designing sophisticated upsell/cross-sell strategies and ensuring Tabby is a core component of their financial ecosystem. Beyond your portfolio, you will serve as a mentor to junior team members and a key collaborator with leadership to refine our operational blueprints as we scale in the Kingdom.

Key Responsibilities

• Strategic Portfolio Mastery: Drive the commercial roadmap for Tabby’s most significant KSA merchants. Identify untapped revenue streams and execute high-level expansion strategies that align merchant business models with Tabby’s evolving product suite.
• Executive-Level Alliances: Cultivate deep, trust-based partnerships with C-suite stakeholders and decision-makers. Serve as a consultant who provides macro-market insights, ensuring Tabby is positioned as a long-term strategic asset rather than just a payment provider.
• Operational & Project Architecture: Own the design and execution of cross-functional projects across Product, Marketing, and Tech. You won't just participate; you will optimize the frameworks that improve merchant onboarding, retention, and lifecycle management.
• Predictive Analytics & Storytelling: Leverage advanced data sets to build predictive models for account performance. You will lead high-impact Business Reviews (QBRs), translating raw metrics into compelling narratives that drive merchant ROI and preemptive churn mitigation.
• Mentorship & Team Scaling: As a senior member of a pioneering KSA team, you will provide guidance and mentorship to Account Management Interns and Executives, helping to build a high-performance culture and standardized "best practices."
• High-Stakes Negotiation: Lead complex negotiations regarding contract renewals, specialized fee structures, and exclusive promotional partnerships to secure Tabby’s market share while maintaining merchant profitability.

Skills, Knowledge & Expertise

• Education: Bachelor’s degree in Business, Economics, or a related quantitative field.
• Experience: 2–5+ years of proven experience in Account Management, Strategic Sales, or Partnership Management (specifically within FinTech, E-commerce, or Payments).
• Commercial Expertise: A documented history of significantly growing high-value portfolios and exceeding complex KPIs.
• Advanced Analytical Rigor: Mastery in interpreting data and using visualization tools (Tableau/Looker) to drive commercial strategy.
• Influential Communication: Exceptional negotiation and presentation skills in both Arabic and English , with the ability to influence C-level stakeholders.
• Leadership Qualities: Demonstrated ability to lead projects independently and a passion for coaching/mentoring junior talent.

Preferred Qualifications:

• Deep expertise in the KSA retail and e-commerce landscape .
• Experience in process automation or building CRM workflows from scratch.
• Advanced technical knowledge of payment integrations and API-led products.
• A "builder" mindset—excited by the challenge of scaling a new team in a high-growth market.