Account Management Executive

About This Role

Department: Account Management

Location: KSA

Description Workspace Type: [Onsite]

Department: Key Account Management

Job Overview: As an Account Management Executive, you will be the primary owner of a diverse portfolio of clients, with a focus on high-growth accounts within the Tabby ecosystem. Unlike the intern level, you are expected to move beyond support and proactively drive the strategic direction of your accounts. You will be responsible for maximizing merchant lifetime value through expert cross-selling, upselling, and the integration of new Tabby features. You will act as a consultant to our partners, ensuring Tabby is deeply embedded in their growth strategy while leading cross-functional projects that optimize our internal operations and product delivery.

Key Responsibilities

• Portfolio Growth & Strategy: Lead the strategic planning for high-potential accounts. Perform deep-dive segmentations to identify revenue gaps and execute aggressive growth plans through upselling and cross-selling tailored financial solutions.
• Relationship Leadership: Build and nurture high-level relationships with key decision-makers (C-level, Heads of E-commerce, etc.). Serve as a trusted advisor who understands their business health and aligns Tabby’s roadmap with their commercial goals.
• Project Leadership: Spearhead strategic initiatives across product, tech, and marketing teams. You won't just contribute; you will own the execution of product launches and operational enhancements that improve the merchant experience across the board.
• Advanced Analytics & Consulting: Master the use of data to tell a story. You will produce and present high-level business reviews, utilizing complex data sets to provide merchants with actionable insights. You are expected to build and maintain your own dashboards to track KPIs and identify churn risks before they happen.
• Strategic Problem Solving: Take full ownership of complex account issues. Coordinate across tech and operations to resolve systemic problems, ensuring long-term structural fixes rather than just "band-aid" solutions.
• Commercial Negotiation: Lead negotiations for contract renewals, fee structures, and promotional participation, ensuring a win-win outcome that secures Tabby’s revenue and the merchant’s loyalty.

Skills, Knowledge & Expertise

• Education: Bachelor’s degree in Business, Marketing, Economics, or a related field.
• Experience: 1–3 years of proven experience in Account Management, Sales, or Client Success (preferably in Tech or FinTech).
• Analytical Rigor: A strong ability to interpret data and translate it into a commercial narrative. You should be comfortable working with large datasets.
• Communication: Exceptional negotiation and presentation skills in both Arabic and English .
• Agility: Proven ability to manage a high-volume portfolio while simultaneously leading internal projects with minimal supervision.
• Tech Savvy: High proficiency in CRM tools (Salesforce/HubSpot) and data visualization tools (Tableau/Looker).

Preferred Qualifications:

• Direct experience in the E-commerce, Payments, or FinTech industry in the MENA region.
• A documented track record of meeting or exceeding Sales/Retention KPIs .
• Experience in project management or process automation.
• Advanced Excel/Google Sheets skills (Pivot tables, VLOOKUPs, and complex formulas).