Account Coordinator

Role and team

What you’ll do

• Work with Account Managers to understand customer needs; handle merchant complaints and inquiries, resolving or routing issues.
• Maintain accurate client records and communication histories in internal systems.
• Support growth opportunities with data and documentation; prepare dashboards and reporting decks for partner reviews.
• Assist with product demonstrations, pitches, and customer presentations.
• Optimize administrative work and coordinate client meetings, calls, and internal sessions.
• Generate, analyze, and summarize reports; share customer feedback and market trends with internal teams.

Basic qualifications

• Experience in account coordination, sales support, operations, customer success, or similar administrative work.
• Strong organization, prioritization, deadline management, accuracy, communication, empathy, and problem-solving.
• Proactive workflow improvement, attention to detail, data hygiene, and independent resourcefulness.

Preferred qualifications

• CRM experience, particularly Salesforce (SFDC).
• Experience in technology, logistics, or a fast-paced, high-growth corporate environment.
• Proficiency in Google Workspace and/or Microsoft Office and comfort analyzing data.

Compensation

• For Canada-based roles, the stated base hourly range is CAD $33.18–$34.86 per hour.
• The role may include participation in a bonus program and other compensation.

Work arrangement

• Uber says employees must spend at least 50% of their time in-office unless approved for full remote work; some roles require full-time office presence.
• The specific workplace requirements for this role are not stated and are to be confirmed with the recruiter.