Associate Customer Success Manager, Enterprise Strategic (Annual Plan)
Key Skills for This Role
Full Job Posting
Basic Qualifications
- 3+ years of client-facing experience in account management, customer success, or consulting.
- Proficiency in data analysis and using Excel to drive business judgment and decision-making.
- Experience managing stakeholders across diverse business functions and levels.
- Bachelor’s degree or equivalent practical experience.
- Experience creating detailed execution plans for large-scale projects.
Preferred Qualifications
- Proficiency in SQL to independently extract insights from large-scale datasets.
- Demonstrated systems thinking with the ability to turn unstructured, ambiguous problems into focused execution plans.
- Experience in the technology or food delivery industry managing high-pressure projects.
- Proven ability to influence without authority and navigate complex interpersonal dynamics.
Responsibilities
- Build and grow long-term partnerships by deeply understanding what matters most to our enterprise customers, moving beyond simple product support to deliver tangible business value.
- Navigate internal complexity and cross-functional tension to advocate for product enhancements and unblock operational bottlenecks for your partners.
- Solve messy, high-impact problems using data-driven insights to identify patterns that impact experience at scale.
- Adapt your strategy based on shifting market dynamics and imperfect information to ensure partners see consistent ROI and platform reliability.
- Champion operational excellence by identifying and reducing "operational debt" while maintaining a high quality bar for your portfolio.
- Lead cross-functional collaborations with operations, product, and legal teams to shape and deliver solutions that scale.
About Uber
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