5 Gallon Supervisor (Water)
Full Job Posting
- Lead and supervise the 5 Gallon Water sales and delivery team across assigned territories.
- Develop and expand the customer base by identifying and acquiring new residential, commercial, corporate, office, retail, and institutional customers .
- Achieve monthly sales, volume, customer acquisition, and revenue targets.
- Manage existing customers, maintain strong relationships, and ensure high levels of customer satisfaction and retention.
- Handle customer complaints, delivery issues, service concerns, and payment-related matters professionally and promptly.
- Plan, create, restructure, and optimize sales and delivery routes to improve productivity, coverage, and operational efficiency.
- Identify potential new areas and develop new routes based on customer density, market demand, and business potential .
- Monitor daily route performance, customer visits, deliveries, missed customers, new customer additions, and route productivity.
- Manage and motivate Drivers, Salesmen, Helpers, and other route team members to achieve assigned targets.
- Allocate daily targets and ensure proper follow-up on individual and team performance.
- Conduct regular market visits and route inspections to monitor competitor activity, pricing, customer requirements, and potential business opportunities.
- Ensure proper distribution of bottles, dispensers, coupons, invoices, and other company assets.
- Monitor empty bottle collection, bottle accountability, shortages, damages, and customer deposits where applicable.
- Ensure timely collection of outstanding payments and maintain proper customer credit control.
- Analyze sales performance by route, salesman, area, customer, and product and recommend corrective actions when required.
- Prepare and submit accurate daily, weekly, and monthly sales reports to management.
- Coordinate closely with Logistics, Distribution, Customer Service, Finance, and Operations teams to ensure smooth deliveries and customer service.
- Train new sales and route employees on customer handling, selling techniques, route discipline, company procedures, and market development.
- Maintain strong market coverage and continuously identify opportunities for increasing sales volume and route profitability.
- Minimum 3–5 years of UAE experience in 5 Gallon Water / Bottled Water / FMCG route sales , preferably in a supervisory role.
- Strong existing market knowledge of Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, Fujairah, and other Northern Emirates .
- Proven experience in 5 Gallon water customer acquisition and route development is highly preferred.
- Strong knowledge of route planning, route formation, territory mapping, and customer segmentation.
- Experience managing Drivers, Salesmen, Helpers, and field sales teams.
- Strong customer handling, negotiation, complaint resolution, and relationship-management skills.
- Ability to identify new business areas and independently develop profitable sales routes.
- Strong understanding of sales targets, KPIs, customer retention, collections, and route profitability.
- Good communication, leadership, reporting, and team-management skills.
- Must be target-oriented, commercially focused, and capable of working under pressure.
- Valid UAE Driving License is preferred.
About Gulfa Mineral Water and Processing Industries LLC
UAE private beverage distributor and mineral-water producer serving households, retailers, businesses, and hospitality customers.
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