Digital Transformation Manager

Job Summary

Key Responsibilities

• Develop and execute the company's overall Digital Transformation Strategy and Roadmap .
• Identify manual, inefficient, and outdated processes and convert them into digital and automated workflows .
• Lead implementation and optimization of ERP, CRM, HRMS, SFA, attendance, payroll, e-commerce, and business applications .
• Evaluate and introduce AI tools, AI agents, automation platforms, and emerging technologies to improve productivity.
• Work closely with senior management and HODs to understand business requirements and deliver technology-driven solutions.
• Lead digital projects from requirement gathering through implementation, testing, training, and deployment .
• Integrate different business systems and ensure smooth data flow and system interoperability .
• Develop dashboards, reports, and analytics to support data-driven management decisions .
• Identify opportunities to reduce operational costs through automation and technology.
• Manage relationships with software vendors, technology partners, consultants, and system integrators.
• Establish project timelines, budgets, KPIs, and implementation milestones.
• Ensure proper data security, access control, backup, and IT governance in coordination with the IT team.
• Drive employee adoption of new systems through training, communication, and change-management initiatives.
• Continuously evaluate new technologies and recommend solutions that provide measurable business value.
• Prepare regular reports for management on digital transformation progress, ROI, automation initiatives, and project performance .

Key Requirements

• Minimum 10 years of professional experience , with significant experience in Digital Transformation, Business Technology, Digital Strategy, or Technology Consulting.
• Proven experience leading enterprise-level digital transformation projects .
• Strong understanding of ERP, CRM, HRMS, automation, AI, cloud technologies, APIs, data analytics, and business applications .
• Experience working with multiple departments and transforming business processes.
• Strong project management and stakeholder-management skills.
• Excellent understanding of business process mapping, workflow automation, system integration, and digitalization .
• Strong analytical, problem-solving, and strategic-thinking abilities.
• Excellent communication and presentation skills.
• Ability to work directly with CEO, senior management, and department heads .
• Experience in FMCG, manufacturing, distribution, retail, logistics, or similar industries will be an advantage.

Preferred Candidate Profile

Key Competencies