Workshop Supervisor - Dubai

What To Expect

• At Tesla, our Workshop Supervisors are the front-line leaders of our Service operation.
• They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations as well as proactively developing team members to reach their full potential.
• We hire leaders who want to run a service business and be a part of our critical mission to accelerate the world’s transition to sustainable energy.
• Our Service Supervisors consistently deliver excellent results across both people leadership and business operations.
• To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand.
• **What You'll Do**- Supervise the health and safety compliance across the workshop, setting the tone and always leading by example,
• Oversee and lead Technicians to achieve KPIs including, but not limited to, customer satisfaction, productivity, Fix Right First Time, profitability, and cost savings,
• Monitor performance consistently and be responsible for quality within the workshop, reporting progress to management daily, together with any specific incidents,
• Identify any roadblocks disturbing workshop flow and ensure that each technician has the tools and training to perform their role,
• Oversee inventory management, making sure the workshop is tidy and well organized,
• Ensure that work standards and available engineering procedures are up-to-date, accurate and that all work is compliant,
• Hold daily meetings with the team, outlining expectations and workload for the day ahead,
• Act as the main point of contact within the workshop, connecting with customers directly if required to limit escalation cases,
• Plan, prepare and distribute work to technicians based on skill level, capacity, and resource,
• Motivate, lead, and inspire the team in continuous improvements and efficiencies,
• Conduct regular one-to-ones and feedback sessions with Technicians, providing constructive and clear coaching and following up on development plans and any personnel cases,
• Identify any training needs within the team and arrange relevant training courses as required,
• Liaise daily with internal teams within the Service Centre including Sales, Delivery, Parts, Front of House and local Senior Management.
• **What You'll Bring**- Technical automotive background as a Service Technician is preferable,
• Ideally have experience of working with Electric Vehicles,
• Proven ability to lead by example and be innovative with processes and efficiencies,
• Analytical ability to understand and impact key performance indicators,
• Problem solving initiative to fix problems when they arise, but also understand why and how they happened,
• Ability to motivate a team, to engage and facilitate others to achieve and succeed,
• A calm considered approach with exceptional communication skills,
• Digitally savvy – ability to adopt and adapt quickly to new technology and systems,
• Good knowledge of MS Office,
• Able to communicate, read, and write effectively in the English language,
• Must have and continue to maintain a valid driving license and safe driving record,
• Performs well in an agile, fast-paced environment where things can change very quickly,
• Perform, think, and lead well under pressure.
• , Tesla