Associate Service Preparation Specialist - Abu Dhabi

What To Expect

• As an Associate Service Preparation Specialist you will be a key contributor to our Service Preparation
• Team.
• This team aims to prepare and triage customer repair requests using a standardized process and
• advanced augmentation tools, that take advantage of our highly connected vehicles.
• This process ensures a smooth and efficient onsite experience for our customers and workshop teams.
• Associate Service Preparation Specialists provide remote support to customers to resolve their concerns whenever possible.
• When a physical repair is required, you will communicate directly with the customer to gain a comprehensive understanding of their concerns ready for our Service Teams.
• You will manage customer expectations ahead of their visit.
• You will also have the opportunity to develop your technical skills through a combination of exciting training programs, and exposure to our advanced diagnostic tools.
• To succeed at Tesla, you must be energetic, highly organized, and smart working.
• You should have a passion for the brand and the ability to thrive in a team environment.
• **What You'll Do**- Prepare or triage all repair requests as per our standardized process.
• Directly engage with customers to gain and document a comprehensive understanding of their concerns.
• Set clear customer expectations prior to their appointment to deliver an exceptional customer experience.
• Identify and action simple remotely resolvable service requests, to provide an effortless customer journey.
• Develop an excellent understanding of all Tesla vehicle products.
• Collaborate with other service teams to provide a great customer experience through the service journey
• **What You'll Bring**- Willingness to learn new and innovative technologies to further develop in role
• Ability to effectively handle multiple priorities, organize workload, meet deadlines, and solve problems with a high attention to detail
• Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
• Ability to thrive in a team-based environment and achieve common goals
• Digitally savvy- ability to adopt and adapt quickly to new technology and systems EMEA Recruitment
• Able to communicate, read, and write effectively in English
• Basic understanding of automotive techniques related to vehicle repair beneficial but not a requirement