Workshop Supervisor | Al-Futtaim Automotive - BYD | KSA

Position Summary

Workshop Operations & Productivity

• Allocate Repair Orders (ROs) to technicians based on skill level, technical complexity, and workload capacity to maximize labour utilization and productivity
• Monitor work-in-progress (WIP) continuously throughout the day, removing operational bottlenecks and ensuring promised delivery times are achieved
• Ensure technicians follow OEM repair manuals, approved diagnostic procedures, and dealership standard operating processes for every job
• Drive workshop KPIs including productivity, efficiency, labour utilization, and technician performance against monthly operational targets
• Control workshop flow to optimize bay usage, technician allocation, and service turnaround times

Quality & Technical Standards

• Conduct final quality inspections on completed repairs prior to vehicle release to eliminate repeat repairs, customer comebacks, and warranty risks
• Investigate technical failures, repeat repairs, and customer complaints, implementing corrective actions and technician coaching where required
• Ensure proper usage of Special Service Tools (SSTs), diagnostic equipment, calibration systems, and OEM-approved repair methods
• Monitor adherence to technical service bulletins (TSBs), recall procedures, and manufacturer technical updates across the workshop team

Team Leadership & People Development

• Supervise, mentor, and develop a team of Technicians, Electrical Technicians, and PDI Technicians across daily workshop operations
• Identify technical skill gaps and coordinate with Technical Trainers to schedule OEM certification programs and internal development plans
• Conduct daily workshop briefings covering workload planning, safety updates, technical bulletins, and performance expectations
• Support technician discipline, attendance management, performance reviews, and succession planning within the workshop team

Safety, Compliance & Housekeeping

• Enforce all HSE standards across the workshop including PPE usage, safe lifting procedures, hazardous material handling, and equipment safety compliance
• Maintain workshop housekeeping standards aligned with OEM dealer audit expectations and 5S operational standards
• Ensure calibration schedules, workshop certifications, equipment maintenance, and safety inspections remain current and audit-ready
• Support compliance with warranty standards, OEM audits, internal controls, and dealership operational governance

Coordination & Reporting

• Coordinate closely with Service Advisors regarding additional repair approvals, customer commitments, delivery deadlines, and delay communication
• Liaise with Parts teams to escalate Vehicle-Off-Road (VOR) cases and ensure urgent parts availability for workshop continuity
• Prepare and submit daily, weekly, and monthly reports covering workshop productivity, labour efficiency, quality performance, and technician KPIs to the Service Manager
• Support service planning decisions through accurate operational reporting and workshop performance analysis

Education

• al Requirements
• Diploma or Bachelor’s Degree in Automotive Engineering, Mechanical Engineering, Electrical Engineering, or a related technical discipline
• OEM-certified Master Technician qualification or equivalent advanced technical certification is highly preferred

Requirements

• Minimum 6–8 years of workshop experience within a franchised automotive dealership, including at least 2 years in a supervisory or team leadership role
• Strong technical career progression from Technician to Workshop Supervisor within dealership operations
• Proven experience managing technician productivity, First Time Right (FTR), labour efficiency, and customer comeback reduction in high-volume workshops

Technical Skills

• Strong working knowledge of OEM diagnostic systems, repair procedures, technical manuals, and warranty processes
• Proficiency in Dealer Management Systems (DMS) such as SAP, Kerridge, Autoline, or equivalent dealership platforms
• Solid understanding of EV/HV systems, ADAS calibration, vehicle electronics, and modern automotive technologies is highly desirable
• Ability to read wiring diagrams, schematics, technical service bulletins, and manufacturer repair instructions accurately
• Working knowledge of Microsoft Office applications for operational reporting and workshop analysis