Sales Supervisor | Al-Futtaim Automotive - BYD | KSA

Position Summary

Team Leadership & Daily Operations

• Lead daily sales operations through team huddles, target tracking, and activity planning aligned with monthly objectives
• Allocate walk-in customers, digital leads, and key accounts based on team workload, performance, and conversion capability
• Coach Sales Executives on product knowledge, sales techniques, customer engagement, and objection handling
• Monitor individual and team performance, ensuring alignment with sales targets and dealership expectations
• Maintain discipline in showroom processes, attendance, and daily activity standards

Deal Support & Conversion

• Support Sales Executives in handling high-value, complex, or sensitive customer negotiations
• Approve discounts, F&I proposals, and trade-in valuations within delegated authority levels
• Drive structured second-facing on undecided customers to improve closing ratios
• Ensure every deal is structured to maximize profitability while maintaining customer satisfaction

Pipeline & Activity Management

• Monitor lead response times, pipeline health, and conversion performance across the team
• Ensure 100% lead capture, accurate data entry, and consistent updates within CRM / DMS systems
• Identify underperformance early and implement corrective coaching and action plans
• Maintain visibility on booking pipelines, test drives, and pending deals to ensure consistent sales flow

Customer Experience & Showroom Standards

• Ensure showroom presentation, vehicle display, and demo fleet readiness meet brand standards at all times
• Handle customer escalations proactively to resolve issues quickly and protect NPS / CSV performance
• Coordinate with Handover, F&I, and Aftersales teams to ensure a seamless and professional customer journey
• Promote a customer-first culture across the sales team

Reporting & Compliance

• Prepare daily, weekly, and monthly performance reports for the Sales Manager covering team activity, sales performance, and pipeline status
• Ensure all deals comply with OEM, regulatory, and internal documentation standards including KYC and financing requirements
• Maintain audit readiness across deal files, customer records, and sales documentation
• Support compliance with company policies, brand guidelines, and regulatory requirements

Education

• al Requirements
• Diploma or Bachelor’s Degree in Business Administration, Marketing, or a related discipline

Requirements

• Minimum 3–6 years of automotive retail sales experience within a franchised dealership environment
• At least 1–2 years of experience in a senior sales, team lead, or supervisory role
• Proven track record of strong personal sales performance prior to moving into leadership
• Experience managing daily showroom operations and coaching sales teams in high-volume environments

Technical Skills

• Strong proficiency in CRM and Dealer Management Systems (DMS) for pipeline management, deal tracking, and reporting
• Solid Microsoft Office skills, particularly Excel for performance tracking and reporting
• Good understanding of F&I products, financing structures, and trade-in valuation processes
• Ability to analyse sales performance metrics and drive improvement actions
• Valid Saudi Arabia driving license