Workshop Manager
Manage branch operations, lead staff, ensure customer satisfaction, and develop strategies for revenue growth; requires engineering degree and automotive industry experience.
Skills
About This Role
Overview
- Manage overall branch operations, sales performance, and customer service standards
- Lead, train, coach, and motivate branch staff to achieve operational and sales targets
- Ensure smooth day-to-day operations while maintaining safety and company standards
- Monitor employee productivity, attendance, and service quality
- Develop and implement strategies to increase branch revenue and profitability
- Handle customer concerns professionally and maintain high customer satisfaction
- Prepare monthly sales reports, branch performance reports, and operational updates
- Manage branch budgets, stock control, and operational expenses
- Build strong relationships with customers, suppliers, and local business partners
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