Assistant Workshop Manager
Skills
About This Role
Role Overview
The Assistant Workshop Manager is responsible for overseeing day-to-day workshop operations to ensure efficient workflow, high-quality repairs, and timely job completion.
The role involves leading and supervising technical teams, providing expert technical guidance, maintaining operational and safety standards, and ensuring customer satisfaction.
This position plays a key role in driving productivity, optimizing workshop performance, and fostering a disciplined, high-performance work environment.
Key Responsibilities
- Oversee daily workshop operations, including job allocation, workflow planning, and turnaround timelines.
- Lead, train, supervise, and motivate workshop staff including technicians, foremen, and service advisors.
- Provide technical guidance for complex diagnostics and repair cases, ensuring compliance with OEM standards and safety regulations.
- Review job cards, repair estimates, parts requirements, labour hours, and billing accuracy.
- Coordinate with parts, procurement, and operations teams to prevent delays and ensure smooth job progression.
- Monitor and improve workshop KPIs such as productivity, efficiency, first-time fix rate, and workshop utilization.
- Maintain workshop assets, tools, and diagnostic equipment, ensuring proper usage, calibration, and upkeep.
- Engage with customers for repair approvals, technical explanations, and professional resolution of concerns.
- Ensure accurate documentation, service records, and operational reports are maintained for management review.
- Enforce workshop safety procedures, housekeeping standards, and compliance with UAE labour laws and HSE requirements.
- Drive continuous improvement initiatives to enhance service quality, efficiency, and team performance.
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