Workplace Host /Concierge– ANZ Executive Level Receptionist

We have an exciting opportunity to facilitate an exceptional and engaging workplace experience for our employees, internal and external clients, and their visitors at our client's Docklands Head Office location.

This challenging and exciting role will have you serve as the primary contact for client facing workspaces and internal events and helping our clients achieve their purpose.

In addition, the role will be responsible for delivering the unexpected, making each encounter enjoyable, exciting and personal. As an ambassador for brand principles, culture and values, this role is perfect for someone who embraces an ethos of outstanding service and keeps it at the heart of everything they do.

From leading site tours elaborating on the ins and outs of the workplace and by ensuring the workplace and event spaces functions optimally, a comfortable and productive environment where events and initiatives are managed and delivered seamlessly will flourish. This includes monitoring the service delivery of soft services such as cleaning and plant maintenance, managing workplace locker allocation, End of Trip locker allocation, car park allocation and auditing of the same.

Provide a friendly and engaging welcoming experience and Customer service, meeting all client expectations and acting as the face of our customer brand.

Represent ISS as a professional, responsive and committed partner to the success and continuous improvement of the contract.

Understand the safety cultures: E.g.: Maintain a Zero Harm Culture / Hazard identification / Near Miss and Incident Reporting / Client-specific safety systems and requirements.

Proactive and predictive service delivery and excellence

Ensure meeting rooms are reset and stocked and resolve any equipment issues promptly

Maintain the assigned commercial site/floors as the corporate showcase to all visitors

Ensure all relevant process documents, procedures and listings are accurate and up to date.

Follow end-to-end journey in relation to cleaning and reactive maintenance work orders raised.

Support, promote and drive engagement to client events and activations.

Support and nurture the online community, delivering experiences that are network-based, accessible and inclusive.

Ensure all relevant mailboxes are monitored and managed.

Site Tour facilitation and attention to details

Consider sustainability and cost savings in all decision-making

Strong experience in hospitality or customer service role with outstanding track record of delivering exceptional customer experiences

Demonstrated ability managing stakeholder relationships

Excellent multi-tasking skills

Excellent personal presentation, with well-developed verbal & written communication skills

Professional C-suite engagement skills

Proficient in Microsoft Office suite

Sound time management skills, self-motivated, organised, and have the ability to work unsupervised

Solution focused team player

Able to provide a clear police check dated in the last 12 months and other compliance requirements

To apply for this role please click on the 'apply' link and complete the online application.

How to Apply:

Click on the 'apply' link and complete the online application.

Our Commitment: ISS fosters a culture of inclusion and diversity, welcoming applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, individuals from diverse cultural backgrounds, and LGBTIQA+ communities. We are committed to fair pay and a safe working environment.

Learn more about ISS in Australia and New Zealand on our website.

Please note: No agency applications are accepted