Workforce Management Specialist (WFM)
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About the Role
Hiring: Workforce Management Specialist (WFM) Location: Qatar Salary: QAR 6,000 – 8,000 Languages: Arabic & English Gender: Male Experience: 1–3 years in Workforce Management / Call Center Operations Key Responsibilities: Workforce forecasting and staff scheduling.
Key Skills for This Role
Full Job Posting
Experience
1–3 years in Workforce Management / Call Center Operations
Key Responsibilities
- Workforce forecasting and staff scheduling.
- Capacity planning and intraday workforce management.
- Monitor agent performance and utilization.
- Analyze workload trends and recommend staffing adjustments.
- Coordinate with Operations, Quality, and Training teams to meet service levels.
- **Note:** Candidates holding a **Freelance Visa** or **Family Visa** are preferred.
- Interested candidates may send their CVs to **77708191** with the subject line **"WFM"**.
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