Workforce Compliance Coordinator
Role Overview
Reporting to the Service Delivery Team Leader, this role is a pivotal part of the team, ensuring operational compliance, including monitoring licences, training, certificates of our employees, client site requirements, and compliance to relevant Industrial Instruments.
You will also be working as part of a team to provide exceptional customer service to all our customers, clients and employees.
Full Job Posting
About the Company
As one of Australia’s leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at www.msssecurity.com.au.
Free onsite car parking
Excellent employee benefits including Fitness Passport
Work with one of Australia's Security Industry Leaders
About the role Reporting to the Service Delivery Team Leader, this role is a pivotal part of the team, ensuring operational compliance, including monitoring licences, training, certificates of our employees, client site requirements, and compliance to relevant Industrial Instruments. You will also be working as part of a team to provide exceptional customer service to all our customers, clients and employees.
Duties include but are not limited to:
Maintain client site briefs, ensuring all requirements are up to date
Create new clients in our internal systems, roster schedules and post requirements
Ensure shifts are covered with the relevant trained, licenced and qualified employees
Follow up on any expired licences, qualifications, clearances etc and report to Management.
Create and schedule employee roster assignments in accordance with applicable Industrial Instruments
Monitor clock in/out reports and exceptions
Call centre type duties overseeing the rostering of employees to ensure effective coverage, adherence to fatigue guidelines, and compliance with client-specific requirements.
Skills & experience
- Experience in understanding and interpreting Industrial Instruments
- Extensive experience in high volume employee rostering
- High computer literacy including MS Office and exposure to rostering software/systems
- Highly developed written and verbal communication, interpersonal and conflict management skills
- Call centre experience is desirable but not essential
How to apply
MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person We encourage and celebrate diversity.
We are proud to:
be certified by the Workplace Gender Equality Agency,
be a partner and supporter of Veterans employment and honoured to have an endorsed INNOVATE Reconciliation Action Plan.
Click APPLY to complete your application and you will be prompted to answer a few simple questions and upload your CV.
Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you.
Qualifications
- Experience in understanding and interpreting Industrial Instruments
- Extensive experience in high volume employee rostering
- High computer literacy including MS Office and exposure to rostering software/systems
- Highly developed written and verbal communication, interpersonal and conflict management skills
- How to apply
- MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person We encourage and celebrate diversity.
- be certified by the Workplace Gender Equality Agency,
- be a partner and supporter of Veterans employment and honoured to have an endorsed INNOVATE Reconciliation Action Plan.
- Click APPLY to complete your application and you will be prompted to answer a few simple questions and upload your CV.
- Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you.
Preferred Qualifications
- Call centre experience is desirable but not essential
About MSS Security
Provides security, medical, and emergency response services.
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