Workforce Planner
Role Overview
Reporting to the Service Delivery Team Leader, this role is a pivotal part of the team, ensuring Operational compliance, including monitoring licences, training, certificates of our employees, client site requirements, and compliance to relevant Industrial Instruments. You will also be working as part of a team to provide exceptional customer service to all our customers, clients and employees.
Duties include but are not limited to:
Maintain client site briefs, ensuring all requirements are up to date.
Create new clients in our internal systems, roster schedules and post requirements as well as preparing client quotes.
Ensure future vacant shifts are covered with appropriately trained, licensed and qualified employee.
Scheduling employee training shifts and following up completion.
Rostering effective coverage for sickness, annual leave, LSL, and vacancies.
Actively identify opportunities for overtime reduction and non-costed expenses.
Call centre type duties overseeing the rostering of employees to ensure effective coverage, adherence to fatigue guidelines, and compliance with client-specific requirements.
Full Job Posting
About the Company
As one of Australia’s leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at www.msssecurity.com.au.
Free onsite car parking
Excellent employee benefits including Fitness Passport
Work with one of Australia's Security Industry Leaders
About the role
Reporting to the Service Delivery Team Leader, this role is a pivotal part of the team, ensuring Operational compliance, including monitoring licences, training, certificates of our employees, client site requirements, and compliance to relevant Industrial Instruments. You will also be working as part of a team to provide exceptional customer service to all our customers, clients and employees.
Duties include but are not limited to:
Maintain client site briefs, ensuring all requirements are up to date.
Create new clients in our internal systems, roster schedules and post requirements as well as preparing client quotes.
Ensure future vacant shifts are covered with appropriately trained, licensed and qualified employee.
Scheduling employee training shifts and following up completion.
Rostering effective coverage for sickness, annual leave, LSL, and vacancies.
Actively identify opportunities for overtime reduction and non-costed expenses.
Call centre type duties overseeing the rostering of employees to ensure effective coverage, adherence to fatigue guidelines, and compliance with client-specific requirements.
Skills & experience
- Experience in understanding and interpreting Industrial Instruments
- Extensive experience in high volume employee rostering
- High computer literacy including MS Office and exposure to rostering software/systems
- Highly developed written and verbal communication, interpersonal and conflict management skills
- Call centre experience is desirable but not essential
How to apply
MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person We encourage and celebrate diversity.
We are proud to:
be certified by the Workplace Gender Equality Agency,
be a partner and supporter of Veterans employment and honoured to have an endorsed INNOVATE Reconciliation Action Plan.
Click APPLY to complete your application and you will be prompted to answer a few simple questions and upload your CV.
Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you.
Qualifications
- Experience in understanding and interpreting Industrial Instruments
- Extensive experience in high volume employee rostering
- High computer literacy including MS Office and exposure to rostering software/systems
- Highly developed written and verbal communication, interpersonal and conflict management skills
- How to apply
- MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person We encourage and celebrate diversity.
- be certified by the Workplace Gender Equality Agency,
- be a partner and supporter of Veterans employment and honoured to have an endorsed INNOVATE Reconciliation Action Plan.
- Click APPLY to complete your application and you will be prompted to answer a few simple questions and upload your CV.
- Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you.
Preferred Qualifications
- Call centre experience is desirable but not essential
About MSS Security
Provides security, medical, and emergency response services.
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