Work Study - IT Lab Support and Tech Check

About the Department

The IT Department is seeking a work study eligible student to fill the role of IT Student Assistant.

The Information Technology Student Assistant provides technical support services to students and maintains computer lab operations.

This position offers hands-on experience applying classroom learning in a real-world IT environment while developing practical skills in computer maintenance, troubleshooting, and customer service.

Students will review best practices in a variety of areas beginning with basic IT processes and have opportunities to gain new skills beyond what may be available in class time.

Development Opportunities This position provides valuable experience in: Technical troubleshooting and problem resolution Customer service and communication System administration and maintenance Time management and professional workplace skills IT documentation and best practices Work Schedule Hours per week: 4-12 depending on availability and funding Schedule: Flexible, coordinated around class schedule Location: IT Program Labs If you have any questions or concerns, please reach out to the Workforce & Career Services team by phone at (360) 442-2330 or email [email protected]

Student Tech Check Support Provide free technical assistance to current students with their personal computers Perform virus checks and install/update antivirus protection software Diagnose and resolve slow computer performance issues Assist with software updates and installations Install and configure Microsoft Office applications Deliver friendly, patient customer service to students with varying technical abilities Program Lab Support Maintain computer lab hardware and software systems Update operating systems and application software on lab computerImage and reimage computers as needed Conduct routine hardware diagnostics and virus checks Support daily lab operations and ensure equipment functionality Monitor lab equipment and report issues requiring advanced technical support Maintain clean and organized lab environment Professional Development Review and practice technical skills learned in coursework Apply classroom knowledge to practical IT scenarios Develop troubleshooting and problem-solving abilities Extend technical skills through hands-on experience in a professional work environment

• Provide free technical assistance to current students with their personal computers
• Perform virus checks and install/update antivirus protection software
• Diagnose and resolve slow computer performance issues
• Assist with software updates and installations
• Install and configure Microsoft Office applications
• Deliver friendly, patient customer service to students with varying technical abilities Program Lab Support
• Maintain computer lab hardware and software systems
• Update operating systems and application software on lab computerImage and reimage computers as needed
• Conduct routine hardware diagnostics and virus checks
• Support daily lab operations and ensure equipment functionality
• Monitor lab equipment and report issues requiring advanced technical support
• Maintain clean and organized lab environment Professional Development
• Review and practice technical skills learned in coursework
• Apply classroom knowledge to practical IT scenarios
• Develop troubleshooting and problem-solving abilities
• Extend technical skills through hands-on experience in a professional work environment

Required Current enrollment in the Information Technology Program or related field Basic knowledge of computer hardware and software Familiarity with Windows/Mac operating systems Strong communication and interpersonal skills Ability to work independently and as part of a team Detail-oriented with good organizational skills Preferred Previous coursework in computer maintenance or technical support Experience with imaging software and system administration Knowledge of virus protection and cybersecurity best practices Customer service experience

• Current enrollment in the Information Technology Program or related field
• Basic knowledge of computer hardware and software
• Familiarity with Windows/Mac operating systems
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Detail-oriented with good organizational skills
• Previous coursework in computer maintenance or technical support
• Experience with imaging software and system administration
• Knowledge of virus protection and cybersecurity best practices
• Customer service experience

Equal Employment Opportunity Lower Columbia College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, citizenship or immigration status, age, perceived or actual physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veteran or military status, or use of a trained guide dog or service animal as required by Title VI of the Civil Rights Act of 1964, Title VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Sections 504 and 508 of the Rehabilitation Act of 1973, the Americans with Disabilities Act and ADA Amendment Act, the Age Discrimination Act of 1975, the Violence Against Women Reauthorization Act and Washington State's Law Against Discrimination, Chapter 49.60 RCW and their implementing regulations. All Inquiries regarding compliance with Title IX, access, equal opportunity and/or grievance procedures should be directed to Kendra Sprague, Vice President of Foundation, HR & Legal Affairs, 1600 Maple Street, PO Box 3010, Longview, WA 98632, [email protected] , Phone number, (360) 442-2120, Phone number/TTY (800) 833-6388. Learn more on our Non-Discrimination and Anti-Harassment page. The college is compliant with Title IX best practices. For more information, visit About Title IX . The college encourages qualified members of protected classes to apply. Diversity, Equity & Inclusion LCC celebrates and embraces diversity of all kinds, including differing beliefs, cultures, people, and experiences. We commit to institutional and individual changes that recognize, understand, and challenge patterns of social inequity and systemic disparities within our ever-changing world. For more information, see Diversity & Equity . Jeanne Clery Statement: Notice of Availability of Annual Security and Fire Safety Report: In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act of 1998, and as a part of the College's commitment to safety and security on campus, Lower Columbia College reports the mandated information about current campus policies concerning safety and security issues, the required statistics, and other related information for the past three (3) calendar years. Lower Columbia College's Annual Security and Fire Safety Report is available online at lowercolumbia.edu/CleryASFR . Mission, Vision & Values Our Mission, Vision & Values define our reason for being, and provide the framework for planning and improvement efforts at LCC. For details on LCC's Mission, Vision & Values, see our Strategic Plan . Application Procedure and Requirements An online application must be completed for consideration. Paper submissions or emailed materials will not be accepted. A complete application must also include the following documents (attached or in the online application itself): Resume Cover Letter (Letter of Interest) Work study award letter (please attach to application, if you are unable to attach during application process, this will be required prior to employment in a work study position) Unofficial transcripts (if applicable) Upon request, accommodations are available for persons with disabilities for the Lower Columbia College hiring process. Please contact Human Resources to request an accommodation. The Human Resources Office is accessible to persons with disabilities. Conditions of Employment If you are hired, you will need to provide proof of identity and documentation of U.S. citizenship or appropriate legal authorization to work for the duration of this position as required by the Immigration Reform Control Act of 1995. Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. The College is committed to maintain an environment for teaching and learning which is free of drugs and alcohol. Lower Columbia College Human Resources If you have any questions or concerns, please reach out to the Workforce & Career Services team by phone at (360) 442-2330 or email [email protected]

• Learn more on our Non-Discrimination and Anti-Harassment page.
• The college is compliant with Title IX best practices. For more information, visit About Title IX .
• The college encourages qualified members of protected classes to apply.

• Resume
• Cover Letter (Letter of Interest)
• Work study award letter (please attach to application, if you are unable to attach during application process, this will be required prior to employment in a work study position)
• Unofficial transcripts (if applicable)
• If you are hired, you will need to provide proof of identity and documentation of U.S. citizenship or appropriate legal authorization to work for the duration of this position as required by the Immigration Reform Control Act of 1995.
• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
• The College is committed to maintain an environment for teaching and learning which is free of drugs and alcohol.

Paid Sick Leave Student employees (work study and student help) accrue sick leave at a rate of 1 hour for every 40 hours worked.

A sick leave balance not to exceed 40 hours will be carried over into January each year.

On-site Childcare Center The Early Learning Center is a state licensed program that offers high quality childcare for children ages 1 month through kindergarten entry to students, staff and faculty.

The center is open Monday through Friday 7:30 a.m. to 5:30 p.m.

The program is a participant of the Washington State Early Achievers quality rating and improvement system and rated a level 4-Quality Level of Excellence.

Our teachers are trained in the Early Childhood Education field.

Social Security All state employees are covered by the federal Social Security and Medicare systems.

The state and the employee pay an equal amount into the system.

Red Devil Wellbeing Red Devil Wellbeing is LCC's employee wellness program that strives to help employees improve and maintain their wellbeing enabling them to live healthier and more fulfilling lives.

Paid Sick Leave Student employees (work study and student help) accrue sick leave at a rate of 1 hour for every 40 hours worked.

A sick leave balance not to exceed 40 hours will be carried over into January each year.

On-site Childcare Center The Early Learning Center is a state licensed program that offers high quality childcare for children ages 1 month through kindergarten entry to students, staff and faculty.

The center is open Monday through Friday 7:30 a.m. to 5:30 p.m.

The program is a participant of the Washington State Early Achievers quality rating and improvement system and rated a level 4-Quality Level of Excellence.

Our teachers are trained in the Early Childhood Education field.

Social Security All state employees are covered by the federal Social Security and Medicare systems.

The state and the employee pay an equal amount into the system.

Red Devil Wellbeing Red Devil Wellbeing is LCC's employee wellness program that strives to help employees improve and maintain their wellbeing enabling them to live healthier and more fulfilling lives.

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