Windows Application Support
Key Skills for This Role
Full Job Posting
About the Team
The Front Arena Production Support team provides critical application and operational support for the FIS Front Arena platform and its supporting infrastructure. The team works closely with business users, infrastructure, database, network, security, development, CX and other technology teams to maintain platform stability and availability across production and non-production environments.
What you will be doing
Provide L2/L3 production support for FIS Front Arena and associated applications and services.
Monitor application health, Front Arena services, interfaces, scheduled jobs, and infrastructure components.
Investigate and resolve production incidents using application logs, operating-system logs, SQL/database information, and monitoring tools.
Lead incidents through investigation, resolution, stakeholder communication, and root cause analysis.
Coordinate Front Arena deployments, upgrades, patches, configuration changes, and infrastructure activities across UAT and Production.
Coordinate with database, Windows/Linux, network, security, identity, and infrastructure teams for cross-platform issues.
Support SSO/IDP, certificates, service accounts, connectivity, and access-related issues affecting Front Arena.
Prepare and execute implementation plans, validation steps, and rollback procedures through established change-management processes.
Participate in major incident calls and coordinate technical teams until service restoration.
Perform RCA for recurring and high-impact incidents and drive corrective and preventive actions.
Maintain operational documentation, support procedures, troubleshooting guides, and technical runbooks.
Identify opportunities for automation, proactive monitoring, and reduction of recurring operational issues.
What you bring
- 5 to 8 years of experience in Windows Application Production Support or Enterprise Application Support environments.
- Working knowledge of Windows and/or Linux server environments.
- Good understanding of Front Arena architecture, application components, services, interfaces, and supporting infrastructure.
- Strong production troubleshooting and analytical skills.
- Understanding of networking, application connectivity, certificates, Active Directory, SSO/IDP, service accounts, and authentication.
- Experience with Incident, Problem, Change, and Release Management, preferably within an ITIL-based environment.
- Experience supporting production deployments, application upgrades, infrastructure changes, and environment migrations.
- Ability to perform root cause analysis and translate technical findings into clear corrective actions.
- Knowledge of scripting and automation using PowerShell, Python, or similar technologies is advantageous.
- Strong communication skills with the ability to coordinate effectively across business, application, infrastructure, security teams.
- Ability to work independently, take ownership of production issues, prioritize multiple activities, and operate effectively within a global support environment.
- Flexibility to work in a 24x7 shift environment and participate in on-call support rotations.
- What We Offer you
- At FIS, you can grow your career as far as you want to take it. Here’s what else we offer:
- Opportunities to make an impact in fintech
- Personal and professional learning
- Inclusive, diverse work environment
- Competitive salary and benefits
Qualifications
- 5 to 8 years of experience in Windows Application Production Support or Enterprise Application Support environments.
- Working knowledge of Windows and/or Linux server environments.
- Good understanding of Front Arena architecture, application components, services, interfaces, and supporting infrastructure.
- Strong production troubleshooting and analytical skills.
- Understanding of networking, application connectivity, certificates, Active Directory, SSO/IDP, service accounts, and authentication.
- Experience with Incident, Problem, Change, and Release Management, preferably within an ITIL-based environment.
- Experience supporting production deployments, application upgrades, infrastructure changes, and environment migrations.
- Ability to perform root cause analysis and translate technical findings into clear corrective actions.
- Knowledge of scripting and automation using PowerShell, Python, or similar technologies is advantageous.
- Strong communication skills with the ability to coordinate effectively across business, application, infrastructure, security teams.
- Ability to work independently, take ownership of production issues, prioritize multiple activities, and operate effectively within a global support environment.
- Flexibility to work in a 24x7 shift environment and participate in on-call support rotations.
- What We Offer you
- Opportunities to make an impact in fintech
- Personal and professional learning
- Inclusive, diverse work environment
- Competitive salary and benefits
About Fis
Global leader in financial technology and payment processing services.
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