{bc}
Apply
workday

Sr Manager, Client Contact

Fis
IND
Full-time
Senior · 10+ years experience
Discovered Today
Communication

Full Job Posting

What you Bring

  • Required minimum 10 Years of Experience
  • Need experience with Voice, Chat and Back Office
  • Considerable knowledge of the company’s products, services and business operations to enable resolution of customer inquiries
  • Excellent customer service skills that build high levels of customer satisfaction
  • Excellent verbal and written communication skills
  • Must be detail-oriented and customer-driven, focusing on providing the highest quality products and services to FIS internal and external customers
  • Ability to lead and manage large teams effectively
  • Working knowledge of workforce management practices and tools, e.g., scheduling software, quality monitoring software
  • Demonstrated problem-solving and decision-making skills
  • Demonstrated analytic and root cause analysis skills for process improvement initiatives
  • Demonstrates effective people skills and sensitivities when dealing with others
  • General skill in the use of MS Office and other standard software applications required to perform the job duties
  • Ability to work both independently and in a team environment
  • Experience into BFSI domain Preferred
  • Ready to work in Hybrid Module
  • What we offer you
  • Working in an international company, alongside international colleagues.
  • Being a part of an innovative and entrepreneurial environment of a growing department and team. Option to work fully remotely, with the necessary equipment provided by the company (computer, monitors, accessories).
  • Development opportunities by using the company's on-line training database and LinkedIn Learning. Unique working atmosphere (team integration meetings, friendly working environment, support of experienced employees).
  • Opportunity to get involved in social projects and local initiatives.
  • A broad range of professional education and personal development opportunities
  • A work environment built on collaboration and respect.
  • FIS JOB LEVEL DESCRIPTION
  • Senior management role. Has overall responsibility for call center/site decisions and management. Provides strategic direction, coaches and mentors junior management and supervisory staff. Accountable for all results within a call center. Manages all teams of Customer Service Associates within a contact center. Typically requires a minimum of ten years of experience in a call center or customer service-related position in a service industry and seven or more years management or supervisory experience. Typically a call center site will have only one incumbent in this job.

Preferred Qualifications

  • Experience into BFSI domain Preferred

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Fis

Analyst Sr Lead, Business Systems Analysis

Dongargarh, IND

Discovered TodayFull-time

Database Administrator

Visakhapatnam, IND

Discovered TodayFull-time

Java Full Stack React Engineer

, IND

Discovered TodayFull-time

Production/Application Support Engineer – Capital Markets (Securities Finance)

Pune, IND

Discovered TodayFull-time

Representative Senior, BPS Middle Office

Pune, IND

Discovered TodayFull-time

BPS Operations Processing Representative Lead

Pune, IND

Discovered 2 days agoFull-time

Analyst Lead, Cybersecurity

, AUS

Discovered 2 days agoFull-time

Analyst Senior, Business Systems Analysis

, USA

Discovered 2 days agoFull-time