WFJ Retail Marketing & Client Experience Executive

Role overview

Boutique and client experience

• Partner with boutique teams on CRM, understand daily needs, capture client insights, and share recommendations with regional Marketing.
• Support clienteling and engagement that strengthens client recruitment, retention, and development.
• Coordinate event client strategy, including targeting, recruitment, invitations, attendance, and follow-up.
• Implement hospitality, client treatment, and gifting initiatives across boutique touchpoints.

Retail marketing and activation

• Coordinate Retail Marketing initiatives and boutique animation plans aligned with regional priorities and business needs.
• Plan and execute boutique events and client activations to deliver an elevated client journey.
• Monitor initiative performance, consolidate learnings, and identify opportunities for improvement.
• Collaborate with Retail, CRM, High-End, Visual Merchandising, and other teams on the WFJ Client Experience strategy.

Requirements

• Bachelor’s degree in Marketing, Business, or a related field.
• At least 3 years of relevant experience in Retail Marketing, Client Experience, CRM, Events, or Luxury Retail.
• Excellent written and verbal communication skills in English.
• Strong proficiency in Microsoft Office, particularly Excel and PowerPoint.

Candidate qualifications

• Strong organization and project management skills, including the ability to manage several initiatives at once.
• Interpersonal skills to build trusted relationships with boutique and cross-functional teams.
• Client-centric approach, sensitivity to luxury service and hospitality, attention to detail, and high execution standards.
• Analytical, proactive, agile, and solution-oriented approach; passion for watches, fine jewelry, and luxury.

Workplace

• The role combines office-based coordination with regular on-site presence across three UAE boutiques, with approximately two office days and three boutique days per week.