Wellness Instructor
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Key skills for this role
About the Role
Operational Supervision & Quality Assurance: Deliver daily fitness and wellness sessions including personal training, group classes, and recreational activities in line with bra.
Key Skills for This Role
Full Job Posting
Operational Supervision & Quality Assurance
- Deliver daily fitness and wellness sessions including personal training, group classes, and recreational activities in line with brand standards.
- Ensure all fitness facilities and equipment are clean, safe, and fully operational at all times.
- Conduct routine checks of gym equipment and report any maintenance requirements promptly.
- Ensure proper setup of fitness spaces prior to sessions, maintaining ambiance, hygiene, and readiness.
- Support spa and wellness operations as required to ensure smooth service flow.
Guest Experience & Service Excellence
- Provide personalized fitness assessments, training programs, and wellness guidance tailored to guest needs and preferences.
- Deliver engaging and professional sessions that reflect Raffles emotional luxury and Fairmont service excellence.
- Actively engage with guests to enhance their overall wellness journey and stay experience.
- Respond to guest inquiries, requests, and feedback in a timely and professional manner.
- Support service recovery by ensuring prompt and effective resolution of guest concerns.
Team Collaboration & Development
- Work closely with spa therapists, wellness curators, and recreation team members to ensure aligned and seamless guest experiences.
- Participate in daily briefings to stay updated on guest profiles, VIP arrivals, and operational priorities.
- Share insights on guest preferences and wellness trends to support continuous improvement.
- Support onboarding and knowledge-sharing within the team as required.
Coordination & Communication
- Liaise with Front Office, Guest Relations, and Spa Reception to coordinate bookings and guest requirements.
- Ensure accurate communication of fitness schedules, appointments, and program details.
- Promote wellness activities and fitness offerings across the resort.
- Assist in organizing group classes, wellness events, and outdoor activities.
Commercial & Financial Performance
- Promote personal training sessions, wellness programs, and fitness packages to drive revenue opportunities.
- Encourage upselling of related services and retail products where appropriate.
- Ensure accurate recording of sessions and adherence to booking and billing procedures.
- Support achievement of departmental revenue and guest satisfaction targets.
Standards, Safety & Compliance
- Ensure compliance with health, safety, and fitness industry standards at all times.
- Conduct sessions with a strong focus on guest safety, proper technique, and injury prevention.
- Maintain confidentiality of guest information and wellness profiles.
- Uphold Raffles & Fairmont grooming and presentation standards.
- Support sustainability and wellness initiatives aligned with brand values.
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