Guest Service Agent
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About the Role
Greet and assist guests, visitors, and staff in a friendly and professional manner Answer and direct incoming calls promptly and accurately using a multi-line phone system Provi.
Key Skills for This Role
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Overview
Greet and assist guests, visitors, and staff in a friendly and professional manner Answer and direct incoming calls promptly and accurately using a multi-line phone system Provide information about services, promotions, rates, schedules, and facility policies Conduct outbound calls to prospective and existing clients to promote products, services, or special offers Manage guest appointments and inquiries. Log and relay messages accurately to the appropriate departments or individuals Coordinate with internal teams to ensure timely responses and service delivery Handle basic administrative tasks such as data entry, filing, and record-keeping
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